Summary
Overview
Work History
Education
Skills
Timeline
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Amay Bhalla

Adelaide,SA

Summary

Enthusiastic and customer-focused Support Officer initiates and identifies action and analyzes options to facilitate service improvement. Demonstrates strong information management skills and proficient knowledge of Microsoft Office 365 applications to present information in wide range of formats with excellent attention to detail. Conducts target setting, profiling and performance monitoring to meet priorities of business and customers.

Overview

2
2
years of professional experience

Work History

ICT Support Officer

Wireless Communications
12.2023 - Current
  • I play a key role in supporting our clients by utilizing Active Directory and network security services
  • My responsibilities involve assisting businesses with managing user access and permissions through Active Directory, ensuring smooth authentication processes and user management
  • I provide support in implementing and maintaining network security measures to protect client systems and data from potential threats.

University Mentor

University of South Australia
02.2023 - 06.2024
  • Served as role model for mentees by demonstrating strong values and ethical standards
  • Assisted new domestic and international students in adjusting and navigating their university life
  • Volunteered in organising, setting up, running university events such as Orientations, Campus Tours, Brekky Bar, Mentor-Mentee meet and greet
  • Kept contact with new students to ensure their smooth transition to university life
  • Hosted and facilitated UniMentor-UniMentee sessions

Student Ambassador

Scape Australia
06.2023 - 02.2024
  • Answered questions from visitors and potential students about university life.
  • Led accommodation tours for prospective students every semester.
  • Collaborated with other departments to promote student engagement.
  • Suggested and organised monthly events such as hikes and various workshops
  • Assisted students at the reception and interacted with various software that helps solve student problems

Education

Bachelor of Information Technology - Networking And Cyber Security

University of South Australia
Adelaide, SA
09.2024

Skills

    Microsoft Office 365 Administration

    Cyber Security

    IT Risk Management

    Computer Hardware Troubleshooting

    Active Directory

    Remote User Support

    Remote Troubleshooting

    Cisco Networking

Timeline

ICT Support Officer

Wireless Communications
12.2023 - Current

Student Ambassador

Scape Australia
06.2023 - 02.2024

University Mentor

University of South Australia
02.2023 - 06.2024

Bachelor of Information Technology - Networking And Cyber Security

University of South Australia

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Amay Bhalla