Ambarish Adhikari
Parramatta,Australia
Summary
Skilled business analyst with expertise in project management and systems analysis, adept at change management and process redesign. Proficient in driving projects aligned with strategic objectives, delivering tangible business value, and engaging stakeholders to enhance operations.
Overview
2
2
years of professional experience
Work History
Business Analyst Intern
DELIVER-ME
07.2024 - Current
- Collaborate with business analysts to understand and document complex business processes and system requirements.
- Create and maintain user manuals, training materials, and process documentation to facilitate clear understanding and efficient use of business systems by end-users.
- Utilize visual aids such as diagrams and flowcharts to illustrate and clarify process steps and dependencies.
- Actively participate in process improvement initiatives, providing suggestions to enhance documentation clarity and readability.
- Maintain the internal documentation library, ensuring all materials are current and accessible to stakeholders.
- Work with IT team members on systems automation and advancement initiatives.
- Assist in data analysis and interpretation to support business decision-making processes.
- Prepared business overview reports for clients.
- Created dashboards to monitor and track key performance indicators.
Customer Success Analyst
MOA Benchmarking
06.2023 - 12.2023
- Collaborated with clients and key stakeholders to understand primary challenges and objectives, resulting in a 30% increase in customer satisfaction, resulting in $800,000 additional revenue each month
- Oversaw project schedules, boosting delivery speed by 25%
- Utilized JIRA and Confluence for project tracking and documentation, enhancing team collaboration efficiency by 20%
- Conducted qualitative and quantitative research of over 1,200 clients to identify trends and best practices, improving client strategy recommendations by 15%
- Facilitated meetings and workshops to gather and disseminate customer feedback, which led to a 10% increase in actionable insights
- Documented conceptual designs and functional specifications for customer projects, reducing development errors by 18%
- Performed systems analysis to identify and specify technology solutions, achieving a 22% increase in process automation
- Led change management initiatives to ensure smooth project implementation, resulting in a 35% reduction in transition issues.
Business Process Analyst
Vacenti Aged Care
01.2023 - 06.2023
- Led project objectives and scope focused on reducing medication errors and ensuring timely administration, reducing medication error rates by 50%
- Identified key stakeholders and conducted VOC surveys to gather feedback, increasing stakeholder engagement by 40%
- Performed root cause analysis using Fishbone Diagrams and Pareto Charts, leading to a 30% improvement in problem resolution speed
- Applied Lean Principles and Value Stream Mapping to identify and eliminate non-value-added steps, resulting in a 25% increase in process efficiency
- Implemented error-proofing techniques and electronic medication administration records EMAR, reducing documentation errors by 45%
- Utilized Visio for process mapping and improvement, achieving a 20% reduction in process cycle time
- Developed training programs for staff on new procedures, enhancing compliance rates by 30%
- Achieved significant reductions in medication error rates and improved resident satisfaction scores by 15%
- Conducted business process redesign to streamline operations, resulting in a 28% improvement in operational efficiency
- Increased process adoption by 20% by advising on business improvement
- Ensured compliance with risk management requirements, reducing compliance issues by 35%.
Education
Bachelor of Business Information System - Information Systems
Torrens University Australia
Brisbane, QLD06.2023
Skills
- Digital Literacy (Microsoft Office suite)
- Change Management
- Requirements Gathering
- Business Process Redesign
- Process Mapping
- Business Analysis and Planning
- Process mapping
- Lean Six Sigma tools (Fishbone Diagrams, Pareto Charts)
- Data Analysis Tools
- Data Extraction
- Report Writing
- Business Requirements
- Agile Methodology
- Process Improvements
- Product Management
- Service Management
- User Stories
- Building Relationships
- Collaboration and Teamwork (Written and Verbal)
- Strong Analytical Skills
- Attention to Detail
- Structured Thinking and Problem Solving
- Stakeholder Management
- Prioritization and Organization
- Continuous Learning
- Accountability
- Time Management
- Systems Analysis
- Ability to Learn
- Ability to Manage
- Discipline
- Presentation Skills
- Prioritization Skills
- Communication Skills (Written and Verbal)
- Identifying Opportunities
- Continuous Improvement
- Communicate
- Written and Verbal Communication Skills
Certification
- Learning Excel: Data Analysis
- Non-Technical Skills of Effective Data Scientists
- Operational Excellence Foundations
- Business Analysis Foundations: Business Process Modeling
- R Essential Training: Wrangling and Visualizing Data
- Advanced Pivot Table
- Tableau
- MS Visio
References
Will be provided upon request.
Projects
Enhancing Medication Administration Efficiency and Accuracy in Aged Care Facility, Project Planner, January 2023 - June 2023, The project aimed to improve the medication administration process within an aged care facility to reduce errors and ensure timely administration, aligning with the department's strategic goals for improved patient care and operational efficiency., Conducted extensive interviews and requirements workshops to gather comprehensive input on challenges and potential solutions., Analyzed the current medication administration system and documented the existing and future states using detailed process flow diagrams., Applied Lean Six Sigma methodologies to streamline processes and implemented electronic medication administration records (eMAR), significantly reducing errors., Developed and executed a change management plan, including training sessions and user manuals for staff., Coordinated with IT services and external vendors to implement the eMAR system, achieving significant improvements in error reduction, efficiency, stakeholder engagement, compliance, and training adoption rates.
Timeline
Business Analyst Intern
DELIVER-ME
07.2024 - Current
Customer Success Analyst
MOA Benchmarking
06.2023 - 12.2023
Business Process Analyst
Vacenti Aged Care
01.2023 - 06.2023
Bachelor of Business Information System - Information Systems
Torrens University Australia
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