Summary
Overview
Work History
Education
Skills
Certification
References
Timeline

Ambarish Adhikari

Brisbane,Australia

Summary

Dedicated professional with a strong background in data analysis and customer success. Proficient in extracting insights from data to drive business decisions and delivering exceptional customer experiences. Skilled in data analytics, problem-solving, communication, and relationship management. Combines technical expertise with a customer-centric approach to ensure data-driven success for both clients and the organization. Proven ability to bridge the gap between data and customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Success Associate

MOA Benchmarking
06.2023 - Current
  • Experience with client onboarding, assisting clients with inquiries and issues, scheduling meetings, analyzing reports, helping clients understand USPs, managing customer support requests, building and maintaining relationships, data entry, tracking and reporting on customer success metrics.

Data Analyst Internship

Vacanti Aged Care
01.2023 - 03.2023
  • Assisted in data cleaning and preparation, created dashboards using Tableau and Power BI, conducted exploratory data analysis, collaborated with cross-functional teams, developed Python script for automation, designed and implemented data visualization dashboard, analyzed customer feedback data.

Catering Assistant

Vacenti Aged Care
09.2021 - 01.2023
  • Monitored food safety conditions, maintained customer service standards, carried food supplies and equipment, stored food properly, monitored temperatures.

Education

Bachelor of Business Information System -

Torrens University Australia, Brisbane, QLD
05.2023
  • Dissertation: Giverly to go international
  • Data Analytics
  • Industry Project
  • Agile Business Analysis

Skills

  • Tableau
  • Power BI
  • Advanced Excel
  • SQL
  • Mathematics
  • Agile methodology
  • Requirement gathering
  • Process mapping
  • Business Acumen
  • Stakeholder Management
  • Design Thinking
  • Curiosity
  • Understanding context
  • Having a technical mindset
  • Data design
  • Data strategy
  • Business understanding
  • Data-inspired decision-making
  • Planning & organizing
  • Data analysis: Able to extract, clean, transform, and model data using tools such as Excel, SQL Lite, and Python to generate insights and support decision-making processes
  • Data visualization: Skilled in creating engaging and informative visualizations using tools such as Tableau, Power BI, and python to communicate complex data to diverse audiences
  • Statistical analysis: Proficient in applying statistical concepts such as probability theory, hypothesis testing, and regression analysis to identify patterns and trends in data
  • Database management: Experienced in designing, building, and maintaining databases using tools like SQL Lite, to ensure data accuracy and accessibility
  • Problem-solving: Capable of identifying and solving complex data-related problems by developing and implementing effective solutions
  • Communication: Able to effectively present findings and recommendations to technical and non-technical audiences using clear and concise language
  • Time management: Skilled in managing multiple tasks and prioritizing deadlines to deliver high-quality work within a given timeframe
  • Requirements gathering: Experienced in gathering and documenting business requirements from stakeholders using various techniques such as workshops, interviews, and surveys Skilled in ensuring requirements align with business goals and can be implemented by the technical team
  • Process mapping: Proficient in mapping business processes to identify inefficiencies and areas for improvement Skilled in creating process maps that highlight opportunities for improvement and presenting findings to stakeholders
  • Business acumen: Strong understanding of the industry and business processes involved Skilled in identifying opportunities for improvement and making recommendations to help the business grow

Certification

  • Power BI, https://earnandexcel.thinkific.com/certificates/cuq9mdmamv
  • Power Query Editor, https://earnandexcel.thinkific.com/certificates/dpmwgg2w0l
  • Python
  • Tableau

References

Will be provided upon request.

Timeline

Customer Success Associate - MOA Benchmarking
06.2023 - Current
Data Analyst Internship - Vacanti Aged Care
01.2023 - 03.2023
Catering Assistant - Vacenti Aged Care
09.2021 - 01.2023
Torrens University Australia - Bachelor of Business Information System,

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Ambarish Adhikari