Amber Anderson
Toormina,Australia
Summary
I have spent the last 5 years as 2IC in housekeeping at Pacific Bay Resort. In this position I have been responsible for planning, organizing, and developing of the overall operations of the housekeeping department to a high standard. This gave me experience in team leadership and operational management. I have learnt skills in conflict resolution and have a flexible approach to evolving business needs, I am reliable, a strong communicator, and strive to foster a productive work environment.
I am a fast learner, compassionate, patient, well-presented and a people person. I am happy to participate in any training required and am available to start as soon as possible.
Overview
20
20
years of professional experience
Work History
2IC Supervisor of Housekeeping
Pacific Bay Resort
01.2020 - 12.2024
- Offer high-quality customer service
- Prepare reports
- Assign housekeeping tasks
- Managing inventory and supplies
- Issue supplies and equipment to staff
- Ensuring standard, cleanliness and maintenance
- Perform cleaning duties when staff shortage
- Trained staff on best practices to enhance service delivery.
Housekeeper
Pacific Marina Luxury Apartments
01.2013 - 01.2014
- Operate vacuum cleaners to clean floors
- Dusting and polishing furniture and fittings
- Cleaning walls and windows
- Disinfecting appropriate areas and items
- Cleaning areas surrounding buildings and ensuring WHS practices are followed
Housekeeper
Boambee Bay Resort
01.2013 - 12.2013
- Operate vacuum cleaners to clean floors
- Dusting and polishing furniture and fittings
- Cleaning walls and windows
- Disinfecting appropriate areas and items
- Cleaning areas surrounding buildings and ensuring WHS practices are followed
Administration
Hills Parcel Direct
01.2010 - 01.2011
- Customer service and relaying of messages
- Data entry and pallet control
- Photocopying and filing duties
- Scanning and emailing, processing and indexing connotes
- Collating and preparing documents for distribution
- Liaising with management, colleagues, drivers and clients
- Investigating lost freight
Housekeeper
Nautilus Beachfront Resort
01.2009 - 12.2009
- Servicing Rooms
- Conducting Linen change
- Checkout cleaning and maintaining presentation
Assistant
The Copy Centre
01.2009 - 12.2009
- Customer service
- Lamination and poster printing
- Plan printing and magic touch printing
- Developed and maintained project timelines to ensure on-time completion of tasks.
- Conducted research for projects to support informed decision-making.
Contractor
Julia Ross (Telstra)
01.2008 - 01.2009
- Emergency database entry through the use of excel
- Updating mapping programs for Telstra
Administration
BCCAS Body Corporate Community
01.2007 - 12.2007
- Switchboard operations
- Filing, data entry, copying, mailing faxing and general administration duties
Room Attendant/Housekeeping
Pacific Bay Resort
01.2006 - 01.2007
- Servicing rooms
- Conducting linen change
- Checkout cleaning and maintaining presentation
Trainee Certificate III Business Administration
The Extreme Team Training Center
01.2005 - 01.2006
- Data Entry
- Stock take
- Business banking and bank reconciliations
- Payroll, customer service and arranging booking when required
Education
First Aids -
01.2023
First Aids -
01.2020
Advanced Diploma -
Visual Art
01.2018
Diploma -
Visual Art
01.2017
Certificate 1 -
Retail Services
01.2013
Certificate IV -
Fashion Design and Technology
01.2012
Certificate I -
Visual Arts and Contemporary Craft
01.2012
Certificate III -
Business Administration
01.2006
RSA, RCG -
Bar and Cocktail
01.2006
School Certificate -
Coffs Harbour High School
01.2003
Skills
- Excellent Customer Service
- Fast Learner
- Punctual and Honest
- Self-motivated
- Safety Conscience
- Well Presented
- Barista Experience
- Hospitality Experience
- Housekeeping Experience
- Cash Handling Experience
- Able to work on my own or as part of a team
Timeline
2IC Supervisor of Housekeeping
Pacific Bay Resort
01.2020 - 12.2024
Housekeeper
Pacific Marina Luxury Apartments
01.2013 - 01.2014
Housekeeper
Boambee Bay Resort
01.2013 - 12.2013
Administration
Hills Parcel Direct
01.2010 - 01.2011
Housekeeper
Nautilus Beachfront Resort
01.2009 - 12.2009
Assistant
The Copy Centre
01.2009 - 12.2009
Contractor
Julia Ross (Telstra)
01.2008 - 01.2009
Administration
BCCAS Body Corporate Community
01.2007 - 12.2007
Room Attendant/Housekeeping
Pacific Bay Resort
01.2006 - 01.2007
Trainee Certificate III Business Administration
The Extreme Team Training Center
01.2005 - 01.2006
First Aids -
Advanced Diploma -
Visual Art
Diploma -
Visual Art
Certificate 1 -
Retail Services
Certificate IV -
Fashion Design and Technology
Certificate I -
Visual Arts and Contemporary Craft
Certificate III -
Business Administration
RSA, RCG -
Bar and Cocktail
School Certificate -
Coffs Harbour High School
First Aids -
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