AMBER ARIZONO
North Melbourne,VIC
Summary
Friendly, organised, and detail-oriented professional with extensive experience in client engagement, administrative support, and team coordination. Proven ability to build strong relationships with clients, colleagues, and the community by delivering exceptional service and fostering positive interactions. Skilled in managing customer interactions, scheduling, and administrative tasks while maintaining smooth and efficient workflows. Passionate about contributing to operational excellence and cultivating meaningful connections that promote community growth and engagement.
Overview
14
14
years of professional experience
Work History
Community Manager
ArtsPay
Melbourne, VIC
07.2024 - Current
- Build and maintain strong relationships with local businesses, fostering community engagement and expanding ArtsPay’s mission to support the arts.
- Develop and implement client referral programs and lead-generation strategies to grow the network and strengthen partnerships.
- Conduct client outreach initiatives, using CRM systems to track engagement, follow up on leads, and improve conversion rates.
- Oversee administrative tasks, including scheduling, correspondence, and reporting, to support daily operations.
- Assist in refining internal processes and enhancing client communication workflows to improve efficiency and customer experience.
Founder
Doom Gen Events
Melbourne, VIC
08.2019 - Current
- Produce and manage music events, overseeing all aspects from concept to execution.
- Build and maintain strong relationships with artists, venues, and sponsors.
- Oversee budgeting, financial planning, and event logistics to ensure successful outcomes.
- Supervise event teams, ensuring seamless operations and outstanding customer experiences.
Accounts Receivable & Office Administrator
SoundBay PTY LTD
Richmond, VIC
08.2023 - 02.2024
- Managed accounts receivable, including customer profile maintenance, purchase order approvals, and debt collection.
- Conducted account reconciliations, month-end reporting, and credit limit reviews.
- Provided administrative support, overseeing office supply management, mail distribution, and contractor coordination.
- Assisted with logistics operations by preparing reports, monitoring freight charges, and maintaining company records.
- Maintained clear and professional communication with internal teams and external clients to support financial operations.
Producer - Creative Urban Places
City Of Melbourne
Melbourne, VIC
10.2020 - 06.2023
- Managed the end-to-end delivery of arts and public space projects, ensuring alignment with program objectives.
- Led project site assessments, obtaining approvals, ensuring compliance, and implementing risk management strategies.
- Oversaw artist engagement, contract management, stakeholder communications, and production logistics.
- Worked closely with marketing and communications teams to support the development of promotional materials.
- Managed budgets, maximised resources, and streamlined project workflows to improve efficiency.
- Built strong partnerships with industry professionals, community groups, and external stakeholders.
General Manager
Famous Four PTY LTD
Melbourne, VIC
10.2010 - 05.2020
- Oversaw all aspects of business operations, including financial management, staff leadership, and strategic planning to drive growth and profitability.
- Managed accounts receivable, accounts payable, payroll, and financial reporting, ensuring fiscal responsibility and operational efficiency.
- Led and mentored a management team, conducting staff performance appraisals and fostering a strengths-based workplace culture.
- Supervised daily venue operations, maintaining high standards of customer service, compliance with liquor licensing, safety regulations, and risk management policies.
- Developed and implemented policies, procedures, and business strategies to improve efficiency and enhance the customer experience.
- Coordinated events, functions, and marketing initiatives to increase brand visibility and attract new clientele.
- Provided strategic recommendations to the board of directors, optimising business performance and identifying opportunities for growth.
Education
Design Engineering Technology
Box Hill Institute of TAFE
Melbourne, VIC12-2012
Certificate IV in New Small Business
NEIS
Melbourne, VIC06-2012
Fine Arts
University of Lethbridge
Lethbridge, Canada06-2001
Skills
- Communication & Interpersonal Skills
- Time Management and Scheduling
- Multitasking in Office Environments
- Attention to Detail and Accuracy
- Technical Proficiency: Online Booking Systems/Microsoft Office Suite/Adobe
- Customer Retention and Relationship Building
- Recordkeeping and Documentation
- Team Collaboration and Support
- Problem-Solving and Initiative
- Adaptability to New Processes and Technologies
Timeline
Community Manager
ArtsPay
07.2024 - Current
Accounts Receivable & Office Administrator
SoundBay PTY LTD
08.2023 - 02.2024
Producer - Creative Urban Places
City Of Melbourne
10.2020 - 06.2023
Founder
Doom Gen Events
08.2019 - Current
General Manager
Famous Four PTY LTD
10.2010 - 05.2020
Design Engineering Technology
Box Hill Institute of TAFE
Certificate IV in New Small Business
NEIS
Fine Arts
University of Lethbridge
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