Amber Banham

Service Receptionist

Ford Ashmore

01.2007 - 04.2012

Boosted customer satisfaction by providing efficient and courteous service at the reception desk.
Enhanced workplace organization by maintaining a clean and presentable reception area.
Streamlined appointment scheduling and check-in processes for improved workflow efficiency.
Assisted in increasing repeat business through exceptional customer service and follow-up communication.
Expedited administrative tasks such as filing, data entry, and record-keeping to ensure smooth office operations.
Resolved customer issues promptly, resulting in increased client satisfaction rates.
Maintained accurate records of all transactions, ensuring proper documentation for billing purposes.
Managed a high volume of incoming calls while prioritizing walk-in clients'' needs simultaneously, leading to seamless multitasking capabilities.
Fostered strong relationships with clients through consistent professional communication both in person and over the phone.
Ensured timely completion of essential paperwork for each customer visit, improving overall operational efficiency.
Supported sales team members by providing information about available products and services upon customers'' request.
Collaborated with service technicians to provide accurate quotes for required repairs or maintenance work on vehicles.
Coordinated appointments between clients and service technicians for optimal scheduling efficiency within the department.
Confirmed appointments, communicated with clients, and updated client records.
Maintained confidentiality of information regarding clients and company.
Answered phone promptly and directed incoming calls to correct offices.
Resolved customer problems and complaints.
Corresponded with clients through email, telephone, or postal mail.
Managed multiple tasks and met time-sensitive deadlines.
Kept reception area clean and neat to give visitors positive first impression.
Responded to inquiries from callers seeking information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Handled cash transactions and maintained sales and payments records accurately.
Answered central telephone system and directed calls accordingly.
Maintained visitor log for entering and leaving facility for security purposes.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Collected Type payments, processed transactions and updated relevant records.
Operated multi-line telephone system to answer and direct high volume of calls.
Organized, maintained and updated information in computer databases.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.