Summary
Overview
Work History
Education
Skills
Languages
Awards
Workreferences
Interests
Timeline
Generic

Amber Barratt

Bundall,QLD

Summary

I am a passionate learner with a great need to fulfill my desire to accomplish work and life goals i am extremely compassionate towards all people i find it easy to communicate with anyone I can adopt to any environment and I am willing to try my best and hardest to more than satisfy any customer and employer I would love to prove my worth if given the opportunity I am hardworking reliable and loyal I am friendly natured and get along with everyone.

Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.

Knowledgeable [Desired Position] with solid foundation in retail sales. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and inventory management.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

JD Sports
04.2024 - 12.2024
  • I greeted customers helped with what they were after upsell a lot to customers made sure the store was nice and presentable for when we opened did mark downs made sure every item was in the correct order did fitting rooms made sure no clothes were left in the change room
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Implemented feedback from customer surveys to enhance shopping experience.

Service team member

Grill'd
02.2022 - 12.2023
  • all rounder I served customers ran food
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.

Waitress / bartender all rounder

TGI Fridays
07.2023 - 11.2023
  • Cleaned tables, ran drink orders, handled food, took customers orders and much more
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

retail sales team member

Kmart
04.2021 - 08.2023
  • Did re-stocking, organizing products, tidying clothes up, customer greeter
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Implemented loss prevention measures to minimize shrinkage and maintain profitability.
  • Monitored trends within the retail industry to remain knowledgeable about current products and anticipate future consumer needs.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Conducted regular price checks to ensure competitive pricing within the market.
  • Collaborated with team members to achieve monthly sales targets and KPIs.
  • Increased store revenue through upselling techniques and suggestive selling.
  • Maintained compliance with company policies and procedures while consistently meeting or exceeding performance metrics.
  • Maintained a clean, organized sales floor for an enhanced shopping experience.

Crew Team Member

MCdonalds
12.2021 - 02.2022
  • Did overnight shifts and opening shifts all rounder
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Greeted customers at drive-thru and took food orders.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Resolved customer complaints quickly and professionally, ensuring repeat patronage.
  • Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
  • Used proper techniques to prepare food and ingredients.
  • Increased overall efficiency by promptly restocking supplies as required during shifts.
  • Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.

Education

No Degree - Rsa

TAFE Queensland
QLD
02-2022

High School Diploma -

Special School
Southport, QLD
12-2018

Skills

  • Customer service

  • Bartending

  • Good team player

  • Well organized

  • Communication

  • Retail sales

  • Pos

  • Cash handling

  • Merchandising

  • Teamwork

  • Problem-solving

  • Teamwork and collaboration

Languages

English

Awards

  • RSA
  • First Aid

Workreferences

  • Brielle Dorsey, JD Sports, Robina, QLD, brielledorseyy@gmail.com, 0423639207
  • Holly Turner, TGI Fridays, Robina, QLD, hturner@tgifridays.com.au, 0435 014 076
  • Zach, Grill'd, Upper Coomera, QLD, zachary.ryan@grilld.com.au, +61 431 714 355
  • Janet Hunt, Kmart, Oxenford, QLD, K1230MA01@kmart.com.au, +61 419 288 793

Interests

  • I enjoy cooking for friends and family gatherings
  • Learning new cooking techniques and expanding my culinary skills
  • I participate in a variety of outdoor recreational activities
  • Video Gaming
  • Cooking
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I like working with my hands and fixing things

Timeline

Retail Sales Associate

JD Sports
04.2024 - 12.2024

Waitress / bartender all rounder

TGI Fridays
07.2023 - 11.2023

Service team member

Grill'd
02.2022 - 12.2023

Crew Team Member

MCdonalds
12.2021 - 02.2022

retail sales team member

Kmart
04.2021 - 08.2023

No Degree - Rsa

TAFE Queensland

High School Diploma -

Special School

Similar Profiles

CREATE PROFILE
Amber Barratt