Amber Cantrell
Hobart,TAS
Summary
Current working with vulnerable people registration, Current CPR and First aid, covid vaccinated, full drivers license. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
Work History
Office Manager
DC Refrigeration and Air con.
Hobart, TAS
10.2016 - 01.2023
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Wrote professional business correspondence to maintain strong line of communications.
- Supervised company transitions, system conversions and office moves.
- Managed office budget to handle inventory, postage and vendor services.
- Automated office operations, managed client correspondence and tracked records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office inventory and placed new supply orders.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
Personal Trainer
Healthzone Fitness
Magra, TAS
09.2016 - Current
- Communicated with clients to determine goals and performed client assessments.
- Arranged motivational exercise programs to promote healthy lifestyle choices.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Informed clients through effective presentations regarding healthcare and benefits of services.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current.
- Trained clients effectively and built dynamic customer relationships, which cut learning time in half.
- Provided clients with educational information, including materials on preventative care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Developed orthopedic exercise rehabilitation plans to help clients safely transition to pre-injury fitness programs and reduce re-injury.
- Planned individualized fitness programs and nutrition plans to help clients achieve weight loss goals and improve cardiovascular training effectiveness.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Implemented continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
- Managed all issues and provided excellent customer service, resulting in greta client relationships.
Customer Service Specialist
Aurora
Hobart , TAS
11.2021 - 07.2022
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Explained benefits, features and recommendations to maximize client retention.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
Sales Manager
oceana health and fitness
Mornington, TAS
12.2019 - 12.2020
- Kept up with latest trends and recommended enhancements to enhance company product offerings.
- Liaised between cross-functional groups involved in production, design and delivery of products.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
- Developed and implemented new sales strategies to update product lines.
- Leveraged rapport with key retail account leadership to up-sell vendor partnerships.
- Provided information on company promotions and special sales to customers.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Maintained professional network of potential clients and business opportunities.
Childcare Educator
valley children's centre
New Norfolk, TAS
01.2013 - 11.2013
- Established direct lines of communication with parents, notifying of concerning behavior or health issues.
- Resolved behavior issues and conflicts among participants, facilitating productive conversations and developing atmosphere of mutual respect.
- Built program plans for youth of varying ages to support growth and development.
- Supported growth, development and integration of immigrant children and families.
- Maintained state licensing and code details, performing routine assessments to verify compliance.
- Established student-led code of conduct and personal accountability system to facilitate individual buy-in and engagement from participants.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Developed and enforced positive strategies to encourage good behavior.
- Observed behavioral issues to alert parents or guardians.
Customer Service Manager
Banjos
New Norfolk , TAS
08.2003 - 01.2013
- Interviewed, hired and trained staff to meet company objectives.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Led team engagement to assist cross-functional departments and achieve goals.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Cleaner
Adards Nursing home
Hobart
02.2000 - 04.2004
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Sanitized frequented areas and equipment using approved supplies.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Restocked supplies, replacing toiletries, liners and soaps.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Customer Service Assistant
Charlie Browns Hotdog house
Hobart, TAS
01.1990 - 06.2000
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Home Care Worker
Community south
Hobart , TAS
01.2020 - 08.2020
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Disability Employment Consultant
Epic Assist
Hobart, TAS
01.2023 - Current
- Provided job search assistance to individuals with disabilities, including resume writing, interviewing skills, and job placement.
- Maintained knowledge of local labor market trends and resources available to assist individuals with disabilities seeking employment.
- Assisted clients in obtaining necessary accommodations or modifications to perform their jobs effectively.
- Coordinated the provision of services from partner agencies such as Vocational Rehabilitation Services and other community organizations that support individuals with disabilities.
- Actively recruited employers through presentations at job fairs, conferences and meetings to promote hiring people with disabilities.
- Negotiated reasonable accommodations for employees with disabilities so they can successfully perform job duties.
- Monitored outcomes for participants placed in jobs to ensure successful employment retention.
- Researched potential employers to find those who are willing to hire people with disabilities.
- Established relationships between employers, clients and VRS counselors and staff members involved in the process of finding suitable employment opportunities.
- Provided ongoing support services to help increase retention rates among employees with disabilities after placement.
- Addressed harassment allegations, work complaints or other employee concerns.
Education
High School Diploma -
Rokeby High School
RokebySkills
- Sales tracking
- Product and service management
- Excellent communication skills
- Xero experience
- Supply management
- Client relations
- Accounts payable and receivable
- Data entry
- Team management
- Organization
- Supervision & leadership
- Critical thinking
- Behavior management techniques
- Early childhood knowledge
- Planning & organizing
- Maintenance
- Disability Awareness
- Employer Matching
- Disability Services
- Employee Coaching
- Regulatory Requirements
- Job Coaching
- Resume Writing
Timeline
Disability Employment Consultant
Epic Assist
01.2023 - Current
Customer Service Specialist
Aurora
11.2021 - 07.2022
Home Care Worker
Community south
01.2020 - 08.2020
Sales Manager
oceana health and fitness
12.2019 - 12.2020
Office Manager
DC Refrigeration and Air con.
10.2016 - 01.2023
Personal Trainer
Healthzone Fitness
09.2016 - Current
Childcare Educator
valley children's centre
01.2013 - 11.2013
Customer Service Manager
Banjos
08.2003 - 01.2013
Cleaner
Adards Nursing home
02.2000 - 04.2004
Customer Service Assistant
Charlie Browns Hotdog house
01.1990 - 06.2000
High School Diploma -
Rokeby High School
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