Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
References
Computer Skills
Timeline
Generic
Amber Chamberlain

Amber Chamberlain

Lake Macdonald,QLD

Summary

  • Approximately 24 years of experience in administration, accounts and business management.
  • Highly organised and enthusiastic; able to prioritise effectively to accomplish multiple tasks and complete projects under pressure.
  • Highly professional phone skills.
  • Over 11 years of experience in the Hospitality industry at Australia’s leading Health Retreat in numerable areas throughout the organisation.
  • Ability to deal with difficult or unhappy customers.
  • Skilled in cultivating excellent relationships with both clients, suppliers and colleagues.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Business Manager

Acelect - Electrical & Air Conditioning
02.2008 - Current
  • Establishment of the accounting side of the business within MYOB by creating a new business profile from scratch including full setup of accounts and product codes, creation of suppliers, customer and employee cards, setup and customisation of invoice and quote formats.
  • Planning and scheduling of electricians and all related duties including ordering of parts and reviewing and closing out jobs.
  • Booking of travel arrangements and mine site medicals for employees.
  • Client services, tending and quoting, minutes of meetings and distribution.
  • All account related duties including reconciling, accounts payable/receivable, invoicing, ATO requirements, payroll activities and debt collection.
  • Management of OH&S and employee and company licences and management of insurances including claims.
  • Creation and implementation of trade, admin and general policies and procedures and creation and implementation of company inductions and forms.
  • Management of quarterly and 6-monthly company registers.
  • Management of company vehicles including regos, insurances and services.
  • Human resources including recruitment (pre-screens, interviews, offers of employment/contracts and onboarding) and terminations.
  • Ongoing business development and management including client rapport, advertising and business promotion, system improvements, website management and staff training.

Book Keeper/Administration Manager

Brink Design & Associates
03.2008 - 03.2009

Set up accounting side of Architectural business using MYOB. Carried out general bookkeeping and administration work, including reconciling and quarterly BAS.

Assistant General Manager of Sales & Distribution

Living Valley Health Retreat
01.2006 - 01.2008

Rep work throughout Queensland & northern NSW, fine tuning the sales department, setting up and updating policies & procedures, researching potential supplier products & taking on new products to distribute, conducting staff meetings, auditing product codes & prices, gaining excellent relationships with suppliers and customers and management of 5 staff.

Cosmetician/Therapist – Beauty Department

Living Valley Health Retreat
01.2005 - 01.2006

Facials, waxing, manicures, pedicures, makeup, clay wraps and customisation of beauty products for clients.

Sales Manager – Product Sales Department

Living Valley Health Retreat
01.2002 - 01.2005

Management of accounts, handling company credit cards and cash, reconciling, accounts payable/receivable, banking, setting and acting upon goals, liaising with clients, suppliers, wholesalers and distributors, managing price changes, keeping purchasing codes updated, stock takes, national and international product orders, setting up policies and procedures, handling difficult customers, staff training, managing the living valley website, quarterly health retreat newsletters, presentations/lectures up to 30 people and management of 4 staff.

Waitress

Som Tam Thai Restaurant
04.2002 - 12.2002

Waited on tables while I put myself through high school.

Secretary/Receptionist

Living Valley Health Retreat
01.2000 - 01.2001

Retreat Inquiries and bookings, processing guests in and out of the retreat, handling of credit cards and cash, reconciling, balancing cash drawer, processing of wages, accounts payable/receivable, banking, mail, filing, organising transport for incoming and outgoing guests, coordinating appointments for guests, etc.

Office Assistant

Living Valley Health Retreat
01.1999 - 01.2000

Assisted in answering phone calls, typing, sending inquiry packs and confirmation letters, etc.

Kitchen Assistant and Housekeeping

Living Valley Health Retreat
01.1997 - 12.1999
  • Assisted with the preparation and serving of gourmet meals.
  • Cleaning duties throughout the retreat including reception, the main centre and guest accommodation.

Orphanage Volunteer

East African Mission Orphanage, Kenya
10.1999 - 10.1999

Volunteer work

Education

Year 11 & 12

Nambour Christian College
11.2002

6 Years of Piano Tuition

Queensland
04.1999

Home Schooled To Year 9
11.1998

Skills

  • Business Management/Development
  • Policy Implementation and Process Improvements
  • Financial Administration
  • Human Resources
  • Recruiting and Hiring
  • Staff training and management
  • Customer Service/Relations
  • Time Management
  • Social Media Promotion
  • Regulatory Compliance
  • Employee Scheduling
  • Data Confidentiality

Accomplishments

  • Successfully ran an electrical business in Port Hedland for the past 16 years with my husband.
  • Travelled to over 40 countries, including the USA 5 times in which to assist a world speaker to run health seminars.
  • Hospitality Award

Certification

  • Certificate IV in Business (Frontline Management) BSB41001
  • Time Management Certificate
  • Certificate of Attendance ‘The Indispensable Assistant
  • Certificate I Hospitality THH 11097
  • Cosmetician/Skin Therapy Diploma
  • Restricted Asbestos Licence Training Course RAL 001
  • Manual Driver's Licence (C R-E LR-A)

Affiliations

  • Family
  • Property Investing/Renovating
  • Travel
  • Scuba Diving

References

Acelect

Aidan Chamberlain (Managing Director)

0403 09 10 11

aidan@acelect.com.au


Living Valley Health Retreat 

Gary Martin (Managing Director)

Phone: 0407 854 340

gary.direct@lvs.com.au

 

Computer Skills

MYOB

Microsoft Office Word

Microsoft Office Excel

Microsoft Office Publisher

Microsoft Office Outlook

Outlook Express

eParcel

simPRO

simTRAC

Myosh (Neca Safe)




Timeline

Book Keeper/Administration Manager

Brink Design & Associates
03.2008 - 03.2009

Business Manager

Acelect - Electrical & Air Conditioning
02.2008 - Current

Assistant General Manager of Sales & Distribution

Living Valley Health Retreat
01.2006 - 01.2008

Cosmetician/Therapist – Beauty Department

Living Valley Health Retreat
01.2005 - 01.2006

Waitress

Som Tam Thai Restaurant
04.2002 - 12.2002

Sales Manager – Product Sales Department

Living Valley Health Retreat
01.2002 - 01.2005

Secretary/Receptionist

Living Valley Health Retreat
01.2000 - 01.2001

Orphanage Volunteer

East African Mission Orphanage, Kenya
10.1999 - 10.1999

Office Assistant

Living Valley Health Retreat
01.1999 - 01.2000

Kitchen Assistant and Housekeeping

Living Valley Health Retreat
01.1997 - 12.1999

Year 11 & 12

Nambour Christian College

6 Years of Piano Tuition

Queensland

Home Schooled To Year 9
Amber Chamberlain