Amber Clayton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with a smile!
Overview
24
24
years of professional experience
Work History
Front Desk Guest Service Agent
TFE Hotels
02.2023 - 12.2024
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
Retail Assistant
CONNECTION
02.2021 - 08.2021
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options. Maintained a tidy and clean store.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
Food and Beverage Cashier
Saucery
02.2020 - 08.2020
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers with all queries, helped complete purchases, locate items and join reward programs.
- Restocked and organised products.
- Operated and sanitized kitchen and food preparation equipment.
- Counted till at beginning of shift to confirm correct starting total.
Professional Actor
Affirmative Entertainment
01.2009 - 03.2019
- Learned scripts to understand characters' relationships and develop role interpretations
- Captured audience by channelling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock and fear.
- Worked many roles in Film, Television and commercials both in Australia and Internationally.
Retail Store Manager
K Chocolatier
01.2010 - 01.2019
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Receptionist
Cassette Agency
02.2015 - 02.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Graduate Researcher
MHRI
01.2001 - 12.2004
- Learned new psychological tests and applied expertise in research setting with patients in Box Hill Psych Unit.
- Conducted document review, organization, and quality control of data acquisition to draw relevant conclusions and direct research activities.
- Performed accurate quantitative analysis of targeted data research, collection and report preparation.
- Worked as member of integrated project team in highly collaborative work environment focused on Schizophrenia and Bipolar research.
- Reviewed technical and professional publications such as DSMIV and Psychiatric journals to stay current on recent literature and make more strategic research decisions.
Education
Performing Arts Course - Acting
Lee Strasberg Theatre Institute
New York City08.2005
Bachelor of Social Science - Psychology
RMIT University
Melbourne, VIC11.2001
High School Diploma -
Ruyton Girls School
11.1998
Skills
- Adaptable and Flexible
- Meeting Sales Goals
- POS System Operations
- Flexible Hours
- Building Customer Loyalty
Additional Information
REFERENCE:
Liam Shutz, Hotel Manager Adina Bondi TFE
02 9300 4800
Charlton Goldsmith, Owner of SAUCERY
0499558110
Timeline
Front Desk Guest Service Agent
TFE Hotels
02.2023 - 12.2024
Retail Assistant
CONNECTION
02.2021 - 08.2021
Food and Beverage Cashier
Saucery
02.2020 - 08.2020
Receptionist
Cassette Agency
02.2015 - 02.2016
Retail Store Manager
K Chocolatier
01.2010 - 01.2019
Professional Actor
Affirmative Entertainment
01.2009 - 03.2019
Graduate Researcher
MHRI
01.2001 - 12.2004
Bachelor of Social Science - Psychology
RMIT University
High School Diploma -
Ruyton Girls School
Performing Arts Course - Acting
Lee Strasberg Theatre Institute
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