Amber Collits
Edgewood,NSW
Summary
Dynamic and empathetic professional with extensive experience at NSW Ambulance, excelling in call prioritization and emergency response. Proven ability to collaborate effectively with teams, ensuring optimal resource allocation and client care. Skilled in computer systems and clear communication, consistently enhancing operational efficiency and client satisfaction.
Overview
17
17
years of professional experience
Work History
Control Centre Calltaker
NSW Ambulance
Charlestown, NSW
09.2024 - Current
- Managed high-volume call intake, ensuring prompt response to emergency requests.
- Utilized computer-aided dispatch systems for efficient incident logging and resource allocation.
- Collaborated with emergency services teams to coordinate patient care and transportation.
- Maintained accurate records of calls and dispatched units for operational efficiency.
- Provided critical information to callers, assessing urgency and directing appropriate resources.
- Trained new staff on call handling procedures and system navigation protocols.
- Distinguished between several voices simultaneously while acquiring and retaining information.
Cleaner
Warners at the Bay
Cardiff, NSW
02.2024 - 12.2024
- Maintained cleanliness and sanitation standards in guest areas to enhance visitor experience.
- Operated cleaning equipment effectively, ensuring optimal performance and safety.
- Assisted team members in deep cleaning tasks during peak occupancy periods.
- Implemented efficient cleaning routines to maximize productivity within designated timeframes.
Care Worker
Baptist Care
Warabrook Nsw
02.2019 - 01.2024
- Provided daily personal care and support to clients, enhancing their quality of life.
- Assisted in implementing individualized care plans, ensuring tailored services for each client's needs.
- Monitored client health and well-being, promptly reporting changes to healthcare professionals.
- Coordinated recreational activities, fostering social interaction and engagement among clients.
Care Worker
Calvary Retirement
Cessnock, NSW
01.2010 - 01.2018
- Trained new staff on best practices in care delivery and safety protocols.
- Maintained accurate documentation of client progress and care services provided.
- Collaborated with multidisciplinary teams to develop effective strategies for client care improvements.
- Advocated for client needs, ensuring access to necessary resources and support services.
Education
Certificate 3 in Communications -
Nsw Ambulance
07-2025
Cert 3 in Aged Care -
Little Company of Mary
11-2008
Skills
- Call prioritization
- Teamwork orientation
- Typing speed
- Empathy display
- Computer skills
- Clear communication
- Emergency response
- Schedule coordination
Timeline
Control Centre Calltaker
NSW Ambulance
09.2024 - Current
Cleaner
Warners at the Bay
02.2024 - 12.2024
Care Worker
Baptist Care
02.2019 - 01.2024
Care Worker
Calvary Retirement
01.2010 - 01.2018
Certificate 3 in Communications -
Nsw Ambulance
Cert 3 in Aged Care -
Little Company of Mary