Amber Connolly
Charters Towers
Summary
I have just moved back to Charters Towers after spending the past 5 months back in Alice to aid my parents with their work. I am a well-presented, very hard working and motivated 26-year-old job seeker with strong organizational skills eager to secure a full-time/part-time position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Assistant Manager
Commercial Hotel - ALH
01.2022 - 07.2025
- Supervised day-to-day operations to meet KPIs, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Actively participated in weekly management meetings, contributing ideas for enhancing operational efficiency, business growth, and customer satisfaction.
- Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
- Facilitated ongoing communication between bar staff and restaurant kitchen team to ensure seamless service delivery during busy meal periods.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
- Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Labourer
Shawnco
12.2016 - 12.2021
- Worked for grandparents on small roadworks crews in remote and isolated areas. (Tanami, Plenty and Sandover Highways)
- Identified parts of road in need of repairs, take photos of the job and perform necessary paperwork.
- Routed traffic around construction sites for worker and driver safety.
- Worked with foreman to create effective temporary traffic control schemes.
- Assembled signs and cones to direct traffic through construction sites.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organised.
- Experience in operating trucks, graders, four-wheel and steel drum rollers, loaders and excavators.
- Accurately read job descriptions to plan completion and estimated costs of each job.
- Observed site safety rules to maximize protections for team members and equipment.
- Wrote daily traffic reports and job reports, and gave them to the foreman.
All Rounder
World of Coffee
04.2018 - 09.2018
- Restocked display cases with attractive arrangements to promote specialty food items like gluten free, and other assortments.
- Prevented infections and maintained store professionalism by cleaning, sanitizing and organizing work areas every hour.
- Generated customer loyalty by remembering personal preferences and allergy information.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Produced food and drink products that adhered to company quality and quantity standards.
Cashier
Norton's General Store
02.2016 - 10.2016
- Counted cash in register drawer at beginning and end of shift.
- Checked prices for customers and processed items sold by scanning barcodes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age and refusing tobacco sales to underage customers.
Education
Year 8 - High School
Charters Towers State High School
Charters Towers City, QLD 01.2012 - 12.2012
High School Diploma -
Blackheath And Thornburgh College
Charters Towers City, QLD 01.2013 - 11.2016
Skills
Positive attitude
Great time management
Exceptional customer service
Menu development
Health and safety compliance
Staff management
Ordering supplies
Performance evaluations
POS systems proficiency
Team leadership
Safety awareness
Inventory control
Excellent phone etiquette
Friendly demeanour
Exceptional customer service
Food preparation and safety
Adaptive and creative
Hospitality service
Very organised
Quick learner
Heavy lifting
Cleanliness
Cash register skills
Basic math skills
Responsible
Certification
RSA - Responsible Service of Alcohol
Timeline
RMLV - Responsible Management of a Licensed Venue
12-2022
Liquor Approved Manager
12-2022
Assistant Manager
Commercial Hotel - ALH
01.2022 - 07.2025
RSA - Responsible Service of Alcohol
04-2019
RSG - Responsible Service of Gambling
04-2019
All Rounder
World of Coffee
04.2018 - 09.2018
Labourer
Shawnco
12.2016 - 12.2021
Cashier
Norton's General Store
02.2016 - 10.2016
High School Diploma -
Blackheath And Thornburgh College
01.2013 - 11.2016
Year 8 - High School
Charters Towers State High School
01.2012 - 12.2012