AMBER CORNTHWAITE
Mount Nathan,Australia
Summary
An intrinsically motivated individual with a professional background in Business Administration with a progressive experience in Public Administration and Safety, providing operational policing services to the community by protecting life and property, and preserving peace and safety. I am committed to my personal and professional growth and I am seeking an opportunity to provide loyalty, value and a desire to succeed to a valued and progressive organisation.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Tour Guide
Southern Cross Tours
11.2022 - Current
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Participated in continuing education opportunities to stay current on industry trends and best practices.
- Utilized social media platforms to share highlights and behind-the-scenes glimpses of tours, engaging wider online audience.
- Collaborated with local businesses to include exclusive stops on tours, enhancing guests' experiences and supporting community.
- Fostered culture of learning and curiosity among tour guides and guests alike, contributing to memorable and educational experience.
- Increased repeat customer rates, building strong relationships through personalized interaction and follow-up.
- Developed new tour routes to highlight lesser-known attractions, expanding company's offerings and attracting niche markets.
- Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
- Boosted online reviews and ratings by consistently delivering exceptional tour experiences.
- Elevated tour group satisfaction, tailoring each tour to meet diverse interests and accessibility needs.
- Adapted tours to accommodate varying physical abilities, ensuring inclusive and enjoyable experience for all guests.
- Guided groups of up to 24 people on scheduled tours.
- Established positive relationships with tour members through fun and engaging conversation.
Sole Trader and Driver Trainer
Proactive Driver Training
01.2016 - 11.2022
- Utilising professional expertise in conducting driving training and giving refresher courses to senior drivers and international students which results to consistent high rate score of learners passing the driving exam, often with a 100% pass mark
- Highly effective in designing and developing learning programs in accordance to Key2Drive accreditation, which improves the learner’s knowledge towards roadside safety, and other basic driving skills
- Assessing trainees’ abilities to meet acceptable standards and provide recommendations for further training
- Maintaining a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations
- Constantly demonstrating to trainees on how to safely operate motor vehicles, developing their safe driving behaviours
- Developing and maintaining accurate business records and complete student reports as required by law or administrative policies
- Preparing lessons that are tailored to students' needs, in addition to providing instruction on the parts and functions of a vehicle, and on-road regulations
- Helping students to develop confidence in their driving skills, as well as calming students who are in distress
- Delivered exceptional customer service by promptly addressing concerns and resolving issues effectively.
- Handled administrative tasks such as scheduling appointments, filing documents, and maintaining records efficiently.
- Collaborated with fellow sole traders within the industry for mutually beneficial alliances.
- Built a loyal clientele by consistently exceeding their expectations through personalized services.
Qualified Paramedic
Ambulance Service of NSW
01.2002 - 01.2015
- Consistently reaching and exceeding expectations and key performance indicators as both an individual, and as part of a high-performance team
- Competent and confident in assessing each patient’s medical condition and figuring out an appropriate course of treatment, while keeping calm during emergency situations
- Providing pre-hospital and intra-hospital advanced life support care from initial contact until patient care is relinquished to the accepting medical facility maintaining thorough patient care documentation
- Administering prescribed first-aid treatment at site of emergency or in specially equipped vehicle according to established medical protocols
- Carefully transporting injured, sick or incapacitated persons from residential or accident scenes to medical facilities.
- Communicating with professional medical personnel at emergency treatment facility to obtain instructions regarding treatment and to arrange for reception of victims at medical treatment facilities
- Displaying expertise in providing basic and advanced life support, including comprehensive patient assessment, invasive airway management, cardiac monitoring and administration of medications
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
Senior Constable
NSW Police Force
01.1994 - 09.2002
- Consistently providing a thorough investigation of complex crime scenes, resulting in successful outcomes in court
- Acting as a person of authority, calling on extensive professional knowledge to provide other staff members with professional and legislative based information and understanding when called upon
- Performing administrative duties in support of operational responsibilities, preparing forms, correspondence and reports and where required apply professional judgment in the issuing of licences and regulatory authorisations
- Providing the public with service and support, utilising problem-solving techniques and adapt communication strategies to meet the community’s needs, stay abreast of current affairs, and foster a positive organisational image in the community
- Maintaining operational safety under varying work conditions and in diverse locations, adhering to guidelines relating to uniform and safe practices for the use and maintenance of accoutrements and police equipment
- Demonstrated leadership skills while supervising junior constables, providing guidance and support for their professional development.
- Contributed to drug enforcement efforts by participating in raids targeting illegal narcotics distribution networks.
- Participated in ongoing training programs to stay current on new laws, policies, and procedures within the profession.
- Managed crowd control efforts during large events or emergencies, ensuring public safety while minimizing disruptions to daily life.
- Mentored new recruits during field training exercises, sharing knowledge and expertise to prepare them for success in their careers.
- Provided exceptional public service by assisting citizens with non-emergency situations, such as traffic accidents or lost property reports.
- Conducted investigations into various crimes, gathering evidence and interviewing witnesses for successful prosecution.
Education
No Degree - Indigenous Studies
Yugumbeh Museum
Beenleigh09-2024
Skills
- Proficient within a dynamic, fast paced working environment
- Open to change, adaptable in new and varying circumstances
- Highly skilled with a high emotional intelligence, enabling quick and effective relationship management and relationship building
- Strong abilities to work autonomously, with a desire to stay busy and keep achieving targets
- High-proficiency with various industry related technology and software
- Confident decision-making abilities with a knack for understanding the needs of the business or organisation at any given time
- Ability to remain calm and productive under pressure, creating confidence in the team and staff
- Takes initiative in order to begin or complete a task without needing prompting
- Provides regular and skillful communication to achieve an outcome
- Flexible and open nature, ensuring all tasks required are completed in a mutually beneficial manner
- Effective communicator, which includes listening and talking
- Loyal and understanding individual with a desire to provide my employer with as much value as possible
- Public speaking
- Presentation skills
- Local history
- Exceptional communication
- Safety consciousness
- Creative solutions
- Humor and wit
- Guest relations
- Customer engagement
- Cultural sensitivity
- Training and mentoring
- Transportation coordination
- Memory retention
- Cleaning
- Environmental awareness
- Effective storytelling
- Body language reading
- Licensed MR manual driver in QLD
- Locale research
- Research
- Travel recommendations
- Safety procedures
- Conflict mediation
- Weather preparedness
- Clean driving record
- Adept with GPS navigation
- Team building
- Strong leadership
- Tour planning
- Tour development
- Answering client questions
- Time management
- Relationship building
- Group tours
- Educational tours
- Travel route planning
- Team leadership
- Visitor relations
- Guest flow
- Weather assessments
- Equipment planning
- Individual and personal tours
- Sightseeing tours
- Tour brochure distribution
Accomplishments
- Received high score ratings from tourist surveys due to professionalism, entertaining personality and high attention to detail.
- Mentored newly hired tour guides in company processes and procedures which alleviated employee turnover.
- Supervised team of 10 staff members.
Certification
- Queensland Accredited Driver Trainer | 2018
- NSW Driving Instructor Licence | 2016
- Class C and Class MR QLD Driver’s Licences
Languages
Japanese
Elementary
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Environmental Conservation Projects
- Animal Welfare Advocacy
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Bee Keeping
Timeline
Tour Guide
Southern Cross Tours
11.2022 - Current
Sole Trader and Driver Trainer
Proactive Driver Training
01.2016 - 11.2022
Qualified Paramedic
Ambulance Service of NSW
01.2002 - 01.2015
Senior Constable
NSW Police Force
01.1994 - 09.2002
No Degree - Indigenous Studies
Yugumbeh Museum
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