Amber Curtis

• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Respond proactively and positively to rapid change.
• Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Provided exceptional customer service with empathetic listening and effective problem-solving skills.
• Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
• Maintained calm under pressure while managing stressful situations involving delayed or cancelled flights.
• Proficient in Qantas CM, Check in,
• International transfer desk.

DEPARTURE A - Oscar

• Reservations, Boarding.
• Liaise with Tech Crew and Cabin Manager / Crew.
• Liaise with Movement Control, PCU, First and Business Class Lounges, Ramp and Baggage Services.
• Drive all Aerobridges at Sydney International Terminal.
• Qualified in opening and closing the following aircraft doors: Boeing 737, 787 and Airbus A330, A380 ABC doors.
• Drive International People Mover.

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Consistently improve customer satisfaction through expert resolution of customer enquiries, issues and / or concerns.
• Manage day to day business operations and ensure every customer has a positive experience.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Process Credit Card payments.
• Meet and interact with customers daily.
• Consistently improve customer satisfaction through expert resolution of customer enquiries and bookings.
• Perform Daily tutorials.
• Send Booking confirmations.

• Provided exceptional customer service with empathetic listening and effective problem-solving skills.
• Conflict resolution and problem solving in fast and high pressured environment.
• Coordinated flight disruptions and cancellations.
• Liase with Ramp, Baggage Services and Operations via Radio.
• Team Lead for 8 x Check in Agents.

• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
• Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
• Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
• Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
• Utilized travel planning software to efficiently manage bookings and itineraries.
• Constructed round the world airfares, with my knowledge of Fares and Ticketing.