Summary
Work History
Education
Skills
Timeline
Generic

Amber Dennis

Belmont,VIC

Summary

Passionate Individual Support Certificate 3 candidate seeking paid work and valuable hands-on placement experience in the disability and/or aged care support work sector. Aligned with people-centric roles, adaptable in new environments, and eager to contribute empathetic, personalized care.

Work History

Restaurant Manager

The Inn Hotel
  • Deliver exceptional customer service that fosters a welcoming and attentive atmosphere.
  • Excel in conflict resolution, maintaining composure with staff and patrons.
  • Proficient in delegating tasks effectively to team members.
  • Thrive in high-pressure, dynamic environments with a calm and focused approach.
  • Dependable in making swift, strategic decisions.
  • Utilize customer feedback proactively to drive service improvements.
  • Manage business metrics, payroll, and inventory control.

Receptionist

Advisory Partners
  • Employ active listening, meticulous note-taking, and targeted questioning for efficient call handling and redirection.
  • Maintain an organized work routine with prioritized task lists to ensure consistency and dependability in task completion.
  • Ensure daily cleanliness of meeting rooms, communal areas, and office spaces.
  • Handled client documentation with diligence, thoroughness, and confidentiality.
  • Cultivated a friendly and welcoming demeanor when interacting with clients, both telephonically and face-to-face.

Barista

First Chapter Coffee
  • Executed espresso shot preparation and perfected milk frothing techniques.
  • Delivered attentive customer service, ensuring personalized experiences in-person and through speaker box.
  • Managed high-volume orders efficiently with accuracy and promptness.

Education

Certificate 3 Individual Support -

Warner Institute Online
08.2025

Certificate 1 and 2 Hospitality -

Box Hil Institute
01.2021

Completed Year 12 VCE -

Phoenix P12 Community College
Ballarat
01.2019

Skills

  • Clear and patient communication
  • Body language awareness
  • Attention to detail
  • Organizational skills
  • Dependable work ethic
  • Respect for privacy
  • Sociable and friendly demeanor
  • Self-confidence
  • Independence and self-sufficiency
  • Health prioritization
  • Ownership of mistakes and learning
  • Reflective practice

Timeline

Restaurant Manager

The Inn Hotel

Receptionist

Advisory Partners

Barista

First Chapter Coffee

Certificate 3 Individual Support -

Warner Institute Online

Certificate 1 and 2 Hospitality -

Box Hil Institute

Completed Year 12 VCE -

Phoenix P12 Community College

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Amber Dennis