Amber Douglas
Goldcoast,Australia
Summary
I've recently relocated to Australia and am excited about this new chapter, especially stepping into the job market. I am a confident and determined individual with a passion for social work environments. With experience in hospitality and retail, I have gained a wide range of customer service skills. My strong work ethic and effective time management enable me to complete tasks efficiently, and I thrive in collaborative team settings. I am eager to discuss opportunities further and look forward to hearing from you soon.
Overview
9
9
years of professional experience
Work History
Outbound Call Fundraiser
GiveTel
Sydney NSW
01.2024 - Current
- Conducted outbound calls to potential donors to raise funds for multiple charities around Australia
- Engaged with donors in a courteous and persuasive manner to promote the charity's mission and programs.
- Built rapport with prospective donors, listening actively to their concerns and motivations.
- Hitting targets and KPIs
Room Attendant
The Sebel Hotel
Sydney, NSW
10.2023 - 01.2024
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Bartender
Highridge United Football Club
Bristol
01.2022 - 04.2023
- Bartending in a busy environment focusing on customer service, drink preparation and cash handing
- All while maintaining, cleaning and stocking the bar area when supplies were needed.
Winford Arms Pub
01.2019 - 01.2022
- I was a waitress for the restaurant area providing a positive dining experience for customers
- I took orders accurately and efficiently, making sure to pay attention to special requests and dietary requirements
- Collaborating with kitchen and bar staff to ensure timely delivery of food and beverages.
Ashton Gate Football Stadium
01.2018 - 01.2020
- Prepared and served a variety of beverages, engaging with customers in a friendly and professional manner ensuring a positive bar experience
- Maintaining cleanliness and organisation of the bar area and stocking bar supply’s when needed.
Ashton Fruit and Veg
01.2016 - 01.2018
- Provided exemplary customer service and operated the cash register efficiently in a fast paced fruit and vegetable shop.
Education
A Levels: Travel and Tourism- C, Business Studies BTEC- Merit -
St Brendans Sixth Form College
06.2017
Graduated with 10 GCSE qualifications Grade C and Above -
St Bernadette's School
06.2015
Skills
- Problem solving
- Passion and motivation
- Ability to take the initiative and work well under pressure, ensuring strict deadlines are met
- Flexibility whilst maintaining enthusiasm and commitment
- Communication skills
Timeline
Outbound Call Fundraiser
GiveTel
01.2024 - Current
Room Attendant
The Sebel Hotel
10.2023 - 01.2024
Bartender
Highridge United Football Club
01.2022 - 04.2023
Winford Arms Pub
01.2019 - 01.2022
Ashton Gate Football Stadium
01.2018 - 01.2020
Ashton Fruit and Veg
01.2016 - 01.2018
A Levels: Travel and Tourism- C, Business Studies BTEC- Merit -
St Brendans Sixth Form College
Graduated with 10 GCSE qualifications Grade C and Above -
St Bernadette's School