Amber Fairfull
Baldivis,WA
Summary
Dedicated customer service professional with a proven track record of delivering high productivity and efficiency. Excels in conflict resolution, data entry, and customer relationship management while ensuring positive outcomes for clients. Strong communication and organizational skills enhance team collaboration and performance under pressure, contributing to the overall growth of the organization.
Overview
11
11
years of professional experience
Work History
Head Cleaner
Paraburdoo Primary School
Paraburdoo, WA
01.2023 - 01.2024
- Cleaned building floors by sweeping, mopping or vacuuming.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Conducted regular inspections of equipment to ensure proper functioning and safety standards were met.
- Cleaned bathrooms including sinks, toilets, showers and bathtubs, mirrors, and tile walls.
- Followed specific instructions from supervisors regarding cleaning projects.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
Customer Service Assistant
Coles Express
01.2022 - 11.2022
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered basic technical support for clients on wide range of company products.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Conducted client and market surveys to identify areas of improvement.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Customer Service
Paraburdoo IGA
12.2020 - 10.2021
- Register handling (cash/eftpos)
- General Customer Service
- Receiving and Adjusting Stock
- Opening & Closing of premises
- General Cleaning
- Daily money deposits, Cotton On - Broome
- Register handling (cash/eftpos)
- General Customer Service
- Receiving and Adjusting Stock
- Opening & Closing of premises
- General Cleaning
- Daily money deposits
Customer Service
Cotton On
01.2018 - 05.2018
- Register handling (cash/eftpos)
- General Customer Service
- Receiving and Adjusting Stock
- Opening & Closing of premises
- General Cleaning
- Daily money deposits
Supervisor/Customer Service
Twin Cinemas
01.2013 - 01.2018
- Broome
- Register handling (cash/eftpos)
- General customer service
- General cleaning of kiosk and cinema
- Supervisor for over 6 months
- Opening and closing of premises
Customer Service
Broome Nursery And Pets
01.2015 - 01.2016
- Broome Nursery & Pets
- General customer service
- General cleaning
- Register handling (cash/eftpos)
- Animal Care
Education
Cert III - Media And Film
North Metropolitan TAFE
Perth, WA12-2019
Cert III - Aquaculture
North Regional TAFE
WA11-2014
High School Diploma -
Broome Senior High School
2013
Cert II - Visual Arts
North Regional TAFE
WA09-2013
Cert II - Music
North Regional TAFE
WA09-2013
Skills
- Invoicing
- Product Knowledge
- Cash handling
- Customer focus
- Product promotion
- Refund processing
- Store opening and closing
- Cash register operation
- POS system operation
- Stocking and receiving
- Customer service
- Returns and exchanges
- Teamwork and collaboration
Timeline
Head Cleaner
Paraburdoo Primary School
01.2023 - 01.2024
Customer Service Assistant
Coles Express
01.2022 - 11.2022
Customer Service
Paraburdoo IGA
12.2020 - 10.2021
Customer Service
Cotton On
01.2018 - 05.2018
Customer Service
Broome Nursery And Pets
01.2015 - 01.2016
Supervisor/Customer Service
Twin Cinemas
01.2013 - 01.2018
Cert III - Media And Film
North Metropolitan TAFE
Cert III - Aquaculture
North Regional TAFE
High School Diploma -
Broome Senior High School
Cert II - Visual Arts
North Regional TAFE
Cert II - Music
North Regional TAFE