Amber Farrell
Trott Park,Australia
Summary
Dynamic Assistant Store Manager at Vans Australia with a proven track record in enhancing customer experience and optimizing inventory management. Skilled in problem-solving and proficient with POS systems, I fostered teamwork and improved sales through strategic merchandising and staff development, achieving significant increases in customer satisfaction.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Vans Australia
Adelaide, SA
03.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Department Manager
Target Australia
Adelaide, SA
03.2022 - 03.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Customer Service Assistant
Target Australia
Reynella, SA
04.2018 - 03.2022
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Customer Service Assistant
Mitre 10
Blackwood, SA
04.2017 - 06.2019
- Assisted customers with product selection, providing detailed information on features and benefits.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
Customer Service Assistant
Coles Supermarket
Blackwood, SA
05.2009 - 04.2017
- Maintained clean and organized work environment to maintain customer safety.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Blackwood High School
Blackwood, SA2012
Skills
- Problem-solving
- Customer experience
- Customer service and engagement
- Time management
- POS systems
References
Ryleigh Travis (Vans Store Manager)
0457126915
Saskia Scott (Coles Store Manager)
0400232344
Timeline
Assistant Store Manager
Vans Australia
03.2024 - Current
Department Manager
Target Australia
03.2022 - 03.2024
Customer Service Assistant
Target Australia
04.2018 - 03.2022
Customer Service Assistant
Mitre 10
04.2017 - 06.2019
Customer Service Assistant
Coles Supermarket
05.2009 - 04.2017
Blackwood High School