Amber Ferguson
Gulgong,NSW
Summary
Experienced customer service professional with a proven 30-year track record in client-centered roles within diverse industries. Demonstrated ability to thrive in fast-paced environments, applying dynamic skills effectively. Possessing a self-driven and organized approach to working autonomously with minimal oversight. Dedicated to delivering exceptional service, adept at multitasking and time management to meet customer needs efficiently. Committed to ensuring every interaction results in a positive and memorable experience. Reliable and diligent with a robust aptitude for customer service, characterized by exceptional organizational skills, proactive problem-solving, and punctuality. Team-oriented mindset with a strong dedication to collaboration and success.
Overview
20
20
years of professional experience
Work History
Shop Owner
Mana on Mayne
Gulgong, NSW
01.2019 - Current
- Developed business plans and strategies to grow small business.
- Analyzed market trends to inform product offerings and pricing decisions.
- Designed customer loyalty programs to increase sales revenue.
- Cultivated relationships with key stakeholders in the industry.
- Oversaw daily operations of small business including customer service and financial management.
- Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.
- Ensured compliance with applicable laws and regulations while running the business.
- Monitored customer feedback and implemented changes based on their suggestions.
- Participated in local community activities to promote the brand's visibility and reputation.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
Administration Assistant /Customer Service Representative
Centennial Hotel
Gulgong, NSW
08.2019 - 10.2023
- Answered incoming calls in a professional manner.
- Provided administrative support to management team.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Performed data entry tasks accurately within specified timeframes.
- Scheduled appointments for department personnel as needed.
- Greeted visitors in a courteous manner and provided assistance when necessary.
- Performed daily reconciliation of cash transactions, ensuring accuracy and completeness.
- Maintained records of all cash deposits, withdrawals and transfers in accordance with company policies and procedures.
- Prepared bank deposits and ensured proper documentation for all transactions.
- Assisted in the preparation of financial statements to ensure accuracy of data entry.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
General Manager
Aussie Solar Installations
Lawson , NSW
01.2007 - 03.2015
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
TAFE NSW Teacher
TAFE NSW
Blue Mountains, NSW
01.2004 - 01.2007
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Maintained a safe and orderly learning environment for all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Utilized technology-based learning tools to enhance classroom instruction.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Participated in professional development workshops related to teaching methods or curriculum changes.
Education
Certificate 4 - Beauty Therapy
TAFE NSW
Blue Mountains01-2003
Cetrificate 4 - Workplace Training And Assessment
TAFE NSW
Blue Mountains01-2001
Diploma - Beauty Therapy
Sydney Academy of Scientific Beauty
Sydney 01-1994
Bachelor of Science - Environmental Science
University Of Southern Queensland
QueenslandCertificate Of Competence - RSA
Online Training
SydneySkills
- Customer Service Expertise
- Business Operations
- Social Media Marketing
- Health and Safety Regulations
- Marketing Expertise
- Financial Management Expertise
- Handling Escalations
- Training and Mentoring
- Regulatory Compliance
- Schedule Coordination
- Complaint Resolution
- Technical Support
- Sales Promotion
- One Call Resolution
- Call Center Operations
- Account Management
Affiliations
Volunteer Experience
United Nations Association of NSW, 2014-2016
As a committed volunteer with the United Nations Association of NSW, I assumed a leadership role within the Environment Portfolio, driven by my passion for addressing environmental challenges. I actively contributed to initiatives aimed at promoting sustainable practices and increasing awareness of critical global issues.
A significant achievement during my tenure was successfully organizing a comprehensive climate change seminar in Sydney. Leading the event planning efforts, I showcased strong leadership skills by coordinating volunteer teams, securing expert speakers, and ensuring the smooth execution of the seminar. This experience honed my ability to manage diverse stakeholders and effectively lead discussions on complex topics to diverse audiences.
My involvement with the United Nations Association of NSW reinforced my dedication to driving positive change and bolstered my capacity to lead impactful initiatives. These experiences have deepened my understanding of the importance of effective leadership in effecting meaningful transformation, a quality I am eager to apply to new challenges and opportunities.
Websites
Referees
Kim Wainwright - 0421042991
Di Apap - 0403012589
Timeline
Administration Assistant /Customer Service Representative
Centennial Hotel
08.2019 - 10.2023
Shop Owner
Mana on Mayne
01.2019 - Current
General Manager
Aussie Solar Installations
01.2007 - 03.2015
TAFE NSW Teacher
TAFE NSW
01.2004 - 01.2007
Certificate 4 - Beauty Therapy
TAFE NSW
Cetrificate 4 - Workplace Training And Assessment
TAFE NSW
Diploma - Beauty Therapy
Sydney Academy of Scientific Beauty
Bachelor of Science - Environmental Science
University Of Southern Queensland
Certificate Of Competence - RSA
Online Training
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