Summary
Overview
Work History
Education
Skills
References:
Timeline
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Amber Ferguson

Ballarat,VIC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Sandwich Artist

Subway
Ballarat, VIC
06.2024 - Current
  • Verified that prepared food met quality standards prior to serving it to customers.
  • Inspected equipment regularly for proper functioning and sanitation standards.
  • Operated cash registers to process payments from customers.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Followed established procedures for handling money transactions accurately.
  • Maintained cleanliness of work area throughout shift.

House Keeping and Child Minding

Erin King
Ballarat, VIC
04.2024 - Current
  • Assisted with daily living activities such as bathing, dressing, and meal preparation for children aged 2, 12 and 14.
  • Performed light housekeeping duties such as laundry, vacuuming, dusting, and grocery shopping.

Customer Service Representative

The Village Bakehouse
Port Fairy, VIC
12.2020 - 06.2021
  • Assisted customers with product selection, ordering, and providing products.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided accurate information about products to customers.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.

Education

High School Diploma -

Hawkesdale High School
Hawkesdale, VIC
12-2023

Skills

  • Food Preparation
  • Station Setup
  • Food service standards
  • Interpersonal Communication
  • Attention to Detail
  • Food safety knowledge
  • Customer Service
  • Payment Processing
  • Health and safety compliance
  • Multitasking and Prioritizing
  • Teamwork and Collaboration
  • Time Management
  • Cleaning and sanitization
  • POS Systems

References:

  • Erin King: House Keeping 0413 148 873
  • Jessy Cates : Subway Manager 0481 950 662
  • John Staplton : The Village Bakery Proprietor 0438 519 714

Timeline

Sandwich Artist

Subway
06.2024 - Current

House Keeping and Child Minding

Erin King
04.2024 - Current

Customer Service Representative

The Village Bakehouse
12.2020 - 06.2021

High School Diploma -

Hawkesdale High School

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Amber Ferguson