Summary
Overview
Work History
Education
Skills
Achievements
Other
Timeline
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Amber Gossip

Burpengary,QLD

Summary

Highly motivated and reliable individual with a strong work ethic and a passion for all roles that involve thinking outside of the box and stepping out of my comfort zone. Respected and dedicated professional with experience providing internal employee development, team effectiveness and leadership development consulting to all levels of an organization. Organised, efficient, hard working individual, who is willing to learn and grow not only as an individual but as a part of a team.

Overview

6
6
years of professional experience

Work History

Little Scholars Assistant Educator

Nina Lorenzo
06.2019 - 02.2022
  • Handled day-to-day running of set task and expectations , ensuring high levels of productivity and progression.
  • Improved many socialising skills through consistent hard work and dedication to practices.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.

Golden Bowl Waitress

Yannis Guan
05.2019 - 11.2020
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Bussed and reset all tables per shift, working efficiently to keep dining room and work areas clean.

Redland Bay Early Education Care

Karen
03.2022 - 06.2022
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Burrum Tavern

Dave Kennewell
07.2022 - 05.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Improved operations through consistent hard work and dedication.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Burrum Kids R Us

Keita
06.2022 - Current
  • Developed healthy relationships with Number children to provide support and guidance in learning.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.

Assistant Manager

Burrum Heads Bowls Club
11.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Education

Cert III In Childcare Services - Child Care

CAECE
Gold Coast
06.2021

Victoria Point State High School
Victoria Point
11.2020

Cert II In Health And Allied Services - Nursing

TAFE
Alex Bills
11.2019

Skills

  • Early childhood development
  • Multitasking abilities
  • Computer skills
  • Teamwork
  • Responsible
  • Customer Service
  • Cultural awareness
  • Excellent work ethic
  • Flexible & Adaptable
  • Good with technology
  • Content creator skills
  • Experience with Idealpos
  • Compassion
  • Commitment to quality and service
  • Food Preparation
  • Money handling
  • Team leadership
  • Time management
  • Task delegation
  • Staff management
  • Multitasking and organization
  • Strategic thinking
  • Team collaboration
  • Verbal and written communication
  • Scheduling and planning
  • Workplace safety compliance
  • Coaching and mentoring
  • Customer service and satisfaction
  • Marketing tactics
  • Problem-solving
  • Decision-making
  • Duty management
  • Managing staff
  • Ability to work with pokies, fix machines
  • Ability to do clearances with gaming
  • Experience in banking and reports

Achievements

- Meritorious awards for effort and behaviour including multiple silver awards and gold awards for the continuation for my commitment and dedication.

- academic awards after the ongoing exceeding grades through my work and assessments.

- educator of the year award (managers choice) 2021.


Other

- Completed both RSA and RSG training and have accomplished both certificates.

- Training in TAB with certificates.

- Multiple keno training certificates.

- Food handling certificates.

- CPR and First aid qualified. 

- Attained RMLV 

- Blue card.

- Certificate III in childcare. 

Timeline

Assistant Manager

Burrum Heads Bowls Club
11.2023 - Current

Burrum Tavern

Dave Kennewell
07.2022 - 05.2023

Burrum Kids R Us

Keita
06.2022 - Current

Redland Bay Early Education Care

Karen
03.2022 - 06.2022

Little Scholars Assistant Educator

Nina Lorenzo
06.2019 - 02.2022

Golden Bowl Waitress

Yannis Guan
05.2019 - 11.2020

Cert III In Childcare Services - Child Care

CAECE

Victoria Point State High School

Cert II In Health And Allied Services - Nursing

TAFE

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