Amber Gunn
Shailer Park,QLD
Summary
Dynamic Operations Manager with a proven track record at Stone Real Estate Logan West, enhancing operational efficiency and customer satisfaction. Expert in process improvements and a strong team player, I've successfully implemented strategies that significantly reduced costs. My problem-solving skills and project management expertise have driven notable achievements in cross-functional team coordination and operational excellence.
Overview
21
21
years of professional experience
Work History
Operations Manager
Stone Real Estate Logan West
Brisbane, QLD
02.2022 - Current
- Coordinated cross-functional teams to ensure timely delivery of services and inquiries.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented campaigns and promotions to help with developing services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Looked for ways to go above and beyond job requirements.
Sales, Marketing & Accounts Admin Coordinator
Your Address Real Estate
Brisbane, QLD
10.2010 - 02.2022
- The below are just some, but not limited to, all the tasks required in my role. Throughout the 11+ years at Your Address, I gained extremely valuable business experience and became a jack-of-all-trades when it comes to administration, sales, marketing, accounts, HR, IT, and communications.
- Provided excellence in professionalism to greet visitors and direct them to the appropriate person or department.
- Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
- Conducted research projects as requested by management team.
- Drafted and distributed internal communications, such as memos and newsletters, to keep staff informed of company updates and events.
- Maintained comprehensive databases and filing systems, both electronic and paper, to ensure information is organized and easily accessible.
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
- Assisted in developing content for websites, blogs, and social media platforms.
- Developed and implemented marketing plans and strategies to boost company visibility.
- Coordinated internal meetings, including scheduling, logistics, and catering.
- Provided assistance during special projects or events as needed.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Managed incoming mail distribution and outgoing courier services.
- Compiled data from multiple sources into spreadsheets or databases for analysis.
- Assisted with onboarding of new employees by providing information packets and training materials.
- Responded to customer inquiries via phone or email in a professional manner.
- Proofread correspondence before sending out on behalf of the executive team.
- Implemented new administrative systems and processes to improve office efficiency and workflow.
- Organized corporate social responsibility events, boosting company image and employee engagement.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Guided employees in handling difficult or complex problems.
- Identified opportunities to improve internal processes and procedures related to accounting.
- Used accounting systems to improve efficiency in recordkeeping tasks.
- Identified and resolved discrepancies in accounts, invoices, and statements.
- Reconciled bank accounts on a daily basis.
- Managed accounts payable and receivable functions effectively and efficiently.
- Processed customer payments accurately and promptly.
- Assisted in the development and maintenance of financial databases and software systems.
- Organized team building activities designed to improve morale among staff members.
- Assisted with the development and implementation of staff policies and procedures.
- Provided feedback to team members on their job performance during one-on-one meetings.
- Resolved customer complaints in a timely manner while upholding company standards.
- Recruited, interviewed and selected employees to fill vacant roles.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Looked for ways to go above and beyond job requirements.
Business Support Officer
Xstrata Technology
Brisbane, QLD
04.2010 - 10.2010
- Maintained filing systems, databases and spreadsheets for tracking project progress, customer information and inventory levels.
- Answered incoming calls, emails and written correspondence from customers, vendors and other stakeholders.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Coordinated meetings and conference calls with internal and external stakeholders.
- Implemented procedures to streamline workflow processes while adhering to company standards.
- Managed office supplies inventory to ensure adequate stock levels at all times.
- Composed and edited correspondence and memos.
- Kept back-office operations running smoothly to support business needs.
- Maintained positive working relationship with fellow staff and management.
- Looked for ways to go above and beyond job requirements.
Financial Assistant
Ernst & Young
Brisbane, QLD
08.2007 - 04.2010
- Processed invoices in a timely manner.
- Performed database entry updates to keep information current.
- Responded promptly to inquiries from clients or other departments regarding billing or payment issues.
- Developed and implemented internal controls to ensure compliance with company policies and procedures.
- Assisted with special projects related to cost analysis, capital expenditure tracking.
- Generated reports supporting senior leadership in making adjustments to business policies and plans.
- Completed year-end closeout of all accounts and records.
- Assisted managers with additional duties during employee absences.
- Assessed data and information to check entries, calculations, and billing codes for accuracy.
- Established key relationships with peers throughout company to improve workflows and reduce communication bottlenecks.
- Ensured confidentiality and security of financial records.
- Looked for ways to go above and beyond job requirements.
Junior Administration Assistant, and Executive Assistant to Senior Managers and Executive Director
Ernst & Young
Brisbane, QLD
01.2006 - 08.2007
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Provided high-level customer service, both externally and internally, responding promptly and efficiently to inquiries.
- Facilitated the editing and proofing process of proposals, Word, Excel, and PowerPoint documents.
- Monitored incoming emails and fax inboxes, and responded accordingly in a timely manner.
- Submitting expense claims.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Maintained cleanliness and organization of line workstations.
- Knowledge of office procedures and processes.
- Looked for ways to go above and beyond job requirements.
Casual Weekend and Thursday Night Sales Assistant
Darrell Lea Chocolates
Brisbane, QLD
01.2004 - 12.2006
- Provided a high level of customer service. Greeting customers, engaging proactively and positively with each customer, providing professional and polite support for sales and service needs.
- Kept up-to-date knowledge of all products available in the store.
- Operated cash registers to process sales transactions.
- Sampling, refilling, and packaging stock including wrapping gifts.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Performed regular inventory checks to ensure accurate stock control.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted in setting up promotional displays, signage and window displays.
- Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
Casual Weekend Worker /Junior Barista
Starbucks Coffee
01.2005 - 12.2005
- Provided a high level of prompt and efficient customer service.
- Worked hard to learn required tasks quickly to maximize performance.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Participated in regular training sessions to improve product knowledge and service skills.
- Complied with sanitation regulations while cleaning, storing, prepping, and serving food items.
Work Experience
The Chifley on George Hotel
Brisbane, QLD
01.2004 - 12.2004
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Assisted bartenders in serving customers by taking orders and making recommendations when needed.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Observe and assist Chifley on George employees in all general tasks and interactions throughout the day.
Work Experience
Myer- Department Store
Brisbane, QLD
01.2004 - 12.2004
- Provided customer service and support to customers in a retail store setting.
- Organised merchandise according to store layout standards.
- Dressing mannequins to create visually appealing displays that attract customers and increase sales.
- Observe and assist Myer employees in all general tasks and interactions throughout the day.
Work Experience
PRD Realty Beenleigh
Brisbane, QLD
01.2004 - 12.2004
- Delivered a high level of customer service in answering phones, redirecting, and actioning email correspondence.
- Provided general administrative support, including typing, photocopying, faxing, and filing documents.
- Assisted with the preparation of parcels for mailing including weighing and affixing postage labels.
- Out-of-office errands.
- Observe and assist PRD employees in all general tasks and interactions throughout the day.
Babysitting
Various
Brisbane, QLD
- Developed trusting relationships with both parents and children through consistent interaction throughout babysitting engagements.
- Followed strict confidentiality guidelines regarding family information shared during babysitting sessions.
- Collaborated with parents regarding their expectations from babysitting services provided.
Education
Certificate IIII in Business -
TMOA
Brisbane, QLD01.2008
Secondary Education -
Trinity College Beenleigh
Brisbane, QueenslandSkills
- Customer relationship management (CRM)
- Process improvements
- Problem-solving
- Operational efficiency
- Project management
- Strong work ethic
- Team player attitude
- Jack of all trades
Awards
- 2005, Principle’s Award- Certificate of Achievement for Application to Study
- 2008, Successfully completed a Certificate IIII in Business
- Academic Award in Business Studies
- Merit Award in Trade and Business Mathematics
- Academic Award in Workplace Practices
- Academic Award in Early Childhood Practices
- Academic Award in Business (Office Administration)
Hobbies and Interests
- Family time - bike rides with my husband and two sons
- Camping adventures
- Reading
- Pilates
- DIY Home improvements
Personal Information
Date of Birth: 25/08/1988
Schoolsubjects
- English
- Business Organisation and Management
- Trade and Business Math
- Early Childhood Practices
- Business (Office Administration)
- Workplace Practices
- Religion
References
References available upon request.
Timeline
Operations Manager
Stone Real Estate Logan West
02.2022 - Current
Sales, Marketing & Accounts Admin Coordinator
Your Address Real Estate
10.2010 - 02.2022
Business Support Officer
Xstrata Technology
04.2010 - 10.2010
Financial Assistant
Ernst & Young
08.2007 - 04.2010
Junior Administration Assistant, and Executive Assistant to Senior Managers and Executive Director
Ernst & Young
01.2006 - 08.2007
Casual Weekend Worker /Junior Barista
Starbucks Coffee
01.2005 - 12.2005
Casual Weekend and Thursday Night Sales Assistant
Darrell Lea Chocolates
01.2004 - 12.2006
Work Experience
The Chifley on George Hotel
01.2004 - 12.2004
Work Experience
Myer- Department Store
01.2004 - 12.2004
Work Experience
PRD Realty Beenleigh
01.2004 - 12.2004
Babysitting
Various
Certificate IIII in Business -
TMOA
Secondary Education -
Trinity College Beenleigh
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