Amber Henderson
Gladstone
Summary
I'm a motivated, passionate hardworking professional with talents such as superb organisational skills, managing multiple priorities with a positive attitude. Experienced in customer service, POS, upselling to meet sale quotas Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales and cleaning for various industries providing consistent and high-quality cleaning services with outstanding results.I'm known for safely and effectively completing assigned tasks to the best of my ability. Respectful, punctual employee who multitasks with ease. I am looking to seek and maintain a Role that offers professional challenges utilizing my interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retail Assistant
Haro Kebabs
07.2023 - Current
- Collaborated with team members to quickly fill large orders and serve large parties.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Industrial Cleaner
Spotless
02.2022 - 05.2023
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained floor cleaning and waxing equipment.
- Used power scrubbing and waxing machines to scrub and polish floors.
Peggy
UGL Resources
06.2021 - 08.2021
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Ensuring to complete take 5s between each task.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Cleaned and maintained crib rooms, offices and other common areas in commercial buildings.
- Supervised supplies in inventory and submitted reorder requests.
Console Operator
EG Fuel
01.2019 - 04.2021
- Built trustful relationships with customers to encourage return visits.
- Maintained clean and orderly work station.
- Checked customer identification for cigarette, and lottery sales.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping fuel.
- Counted nightly income, categorizing, and sending to bank on weekly basis.
- Maintained inventory of all saleable items.
- Promoted special offers and discounts to customers to maximize sales.
- Created attractive merchandise displays to entice customers to make purchases.
- Confirmed excellent customer service by quickly resolving customer concerns.
Bond Cleaner
Self Employed ABN
03.2016 - 01.2019
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and maintained offices and other common areas in commercial buildings.
- Handled equipment, chemicals, and materials properly and with caution.
- Developed and implemented comprehensive cleaning plan for entire building.
- Provided assistance to other staff members with cleaning of difficult areas.
Housekeeping Attendant
Mantra
01.2015 - 01.2016
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Kept building entryway glass clean and polished for professional presentation.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Responded to requests from patrons for linens and toiletries.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
Cafe All Rounder
Tuckerbox
06.2012 - 12.2012
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Maximized sales potential by properly prepping, storing, and rotating food products.
- Prepared food items such as meats, poultry, and fish, frozen items for frying purposes.
Kitchen Hand
BP Service Station
01.2009 - 06.2009
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintaining high customer service.
Crew Member
Red Rooster
01.2008 - 09.2008
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Retail Assistant
Crazy Clarks
01.2008 - 06.2008
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Marsden State High School
Waterford West, QLDSkills
- Industrial, Commercial & Residential Grade Cleaning/maintenance
- Compliance with WHS / Safe work practices & Identifying Hazards (TAKE5's/SOPS/SWMS)
- Hazardous Material Handling
- Exceptional Time Management
- Industrial Equipment Operation
- Cleaning Solution Preparation
- Daily Logs
- Verbal and Written Communication
- Team Collaboration
- Exceptional customer service
- POS systems
- Upselling Strategies
- Delivery Arrangements
- Strong Communication and Interpersonal Skills
- Adaptable & flexible
Certification
- HR Manual Licence
- Construction White Card
- Working at Heights
Timeline
Retail Assistant
Haro Kebabs
07.2023 - Current
Industrial Cleaner
Spotless
02.2022 - 05.2023
Peggy
UGL Resources
06.2021 - 08.2021
Console Operator
EG Fuel
01.2019 - 04.2021
Bond Cleaner
Self Employed ABN
03.2016 - 01.2019
Housekeeping Attendant
Mantra
01.2015 - 01.2016
Cafe All Rounder
Tuckerbox
06.2012 - 12.2012
Kitchen Hand
BP Service Station
01.2009 - 06.2009
Crew Member
Red Rooster
01.2008 - 09.2008
Retail Assistant
Crazy Clarks
01.2008 - 06.2008
Marsden State High School
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