AMBER HOPGOOD
Gove District Hospital
Nhulunbuy,NT
13
years of professional experience
Dedicated pharmacy professional with 4 years of experience in hospital pharmacy and a background in community pharmacy. Currently contributing to an administrative role in an operating theatre in Nhulunbuy, NT. I am seeking to reengage in the hospital pharmacy profession in Victoria. I have a strong commitment to education, quality improvement, research and development, guideline and policy review and increasing scope of practice within the pharmacy technician scope. Excellent communication and problem solving skills, driven to perform at my highest level and deliver high quality work in the most efficient manner, willing to undertake additional training or development if required for the role.
Work History
Theatre Scheduler in Operating Theatre
1 Year 7 Months- Experience with Acacia, TMS, CWS, Telstra instant message system, Microsoft teams and managing theatre generic email account.
- Receiving and transcribing surgical TWAITs for elective procedures to add to elective surgery waitlist.
- Booking procedures on elective surgery lists, writing letters of offer for patients and distributing to patients' primary health clinics and notifying local patients by phone calls and SMS.
- Receiving and transcribing surgical TWAITs for elective procedures to add to GDH waitlist.
- Managing the Gove Hospital elective waitlist for multiple specialties
- Interdepartmental cooperating and liaising with the CNM, the larger theatre team, GP Anaethasists, surgeons, wards, pharmacy, pathology, outpatients and various other areas
- Coordinated pre-admission clinic appointments and prepared medical records while advising patients of appointment times and managing rebooking or cancellations.
- Arranging medical procedures appointments and providing patients and primary health clinic with appointment information
- Checking patient travel entries and approval and following up with primary health clinics where needed
- Managing and ordering catering, laundry, pharmacy stock items and pathology stock items for each month
- Answered internal and external inquiries to provide necessary information. phone calls
- Compiled operating theatre data reports to support decision-making and resource allocation.
- Implemented quality improvement projects to enhance operational efficiency and patient satisfaction.
- Coordinated patient appointment schedules across outpatient clinics, ensuring timely access to hospital services.
- Maintained accurate scheduling records within patient administration systems and booking tools.
- Liaised with nursing, medical, and allied health staff to resolve booking conflicts promptly.
- Prioritized urgent referrals and adjusted schedules to support changing patient care requirements.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
Medical administration in Radiology
3 Months- Utilized Synapse and Acacia software to manage patient information efficiently.
- Received referrals for medical imaging and booked them into the system, returning a confirmation booking letter to the patient’s primary health clinic.
- Processed referrals for medical imaging outreach clinics in a timely manner.
- Entering referrals for medical imaging outreach clinics
- Liaised with internal and external health professionals, triaging emergency additions from emergency department or ward.
- Answer phone calls and emails from health professionals and patients, managing generic email account.
GRADE 3 PHARMACY TECHNICIAN
4 Years 7 Months- Utilized TrakCare for patient data management, Merlin, Cerner, HS8, Microsoft Teams & Office, Workplace Requisition, Scanned Medical Records & Kronos.
- Prepared discharge prescriptions and inpatient medication orders, collated medication lists, assisted with internal and external phone calls, managed drug inventory, and prepared Webster packs for discharge. Working in both patient facing and non-patient facing areas.
- Managed inventory of sterile supplies and ordering of sterile supplies via workplace requisition and external ordering services, stock management of independent pharmacy areas inclusive of wards and external Austin health clinics.
- Stock management and ordering of sterile supplies via workplace requisition and external ordering services, stock management of independent pharmacy areas inclusive of wards and external Austin health clinics.
- Conducted training sessions for pharmacy staff, validations and competency assessments, supervision and feedback of pharmacy students, interns, technicians and pharmacists within sterile manufacturing and other various areas of the pharmacy department.
- Sterile environment quality assurance procedures and documentation.
- Experience with Diana machine for sterile HITH elastomeric device preparation
- Intravenous guideline review and process review for aseptic preparation
- Involvement with creating new internal formula for non sterile preparation
- Enforcement of infection prevention protocols in aseptic area
- Implementation of various quality improvement projects to streamline aseptic processes and increase efficiency.
- Supported training of new staff members and competency assessment of new and pre-existing staff members
- Interdepartmental collaboration and liaising with various Austin Health clinics such as Antibiotic Allergy Clinic team to provide clinic services to outpatients.
- Applied aseptic techniques in sterile environments of aseptic practices, procedures and environmental monitoring coupled with ability to work within sterile environment.
- Executed quality assurance procedures for sterile processes procedures and documentation.
- Executed quality improvement projects to streamline aseptic processes, enhancing service delivery and patient safety.
- Assisted in training and competency assessment of new and pre existing staff members
- Dispensed medications accurately, supporting inpatient and outpatient pharmacy operations.
- Prepared sterile and non-sterile compounds following safety and quality procedures.
- Resolved medication access issues by collaborating with pharmacists, nurses, and clinicians.
- Improved dispensing efficiency by standardizing preparation and storage processes.
- Developed and implemented improvements to pharmacy organization system.
- Processing of PBS claim
- Technician scope project of taking medication histories from patients in the Emergency and Short Stay Unit Departments.
PHARMACY ASSISTANT, PHARMACY DISPENSARY TECHNICIAN
6 Years 3 Months- Supported pharmacists with script filing, ordering, and prescription collection
- Operated point-of-sale systems, handling payments, refunds, and customer enquiries efficiently.
- Stock control activities inclusive of purchasing and receiving orders
- Maintained stock levels, rotated inventory, and monitored expiry dates across pharmacy shelves.
- Processed prescriptions accurately, supporting dispensary workflow and confidential patient transactions
- Initiated project to discount expiring stock items, aiming to reduce waste and enhance profit margins.
- Preparation of dose administration aids for various nursing homes and a large number of the general public.
- Collating home medication review data
- Processing of PBS claim
- Interprofessional collaboration and liaising with local GP, nursing staff, patients, other pharmacies and hospitals
- Preparing of non sterile compounds and suspensions
- Delivered front-of-shop customer service, guiding patients to appropriate over-the-counter and pharmacy products
Education
Certificate IV - Hospital/Health Services Pharmacy Support
Certificate IV - In Community Pharmacy
Skills
Surgical scheduling coordination
Elective surgery procedure management
Theatre operational protocols
Workflow optimization
Training coordination
Data collection experience
Can interpret medical results and documentation.
Patient confidentiality
Committed to producing high-quality work to high standards.
Effective communication skills
Role optimization strategies
Patient education initiatives
Attention to detail
Data entry
Strong work ethic
Critical thinking
Timeline
Theatre Scheduler in Operating Theatre
Gove District Hospital
03.2025 - CurrentRead More
Medical administration in Radiology
GOVE DISTRICT HOSPITAL
12.2024 - 03.2025Read More
GRADE 3 PHARMACY TECHNICIAN
Austin Health Pharmacy Department
01.2020 - 08.2024Read More
PHARMACY ASSISTANT, PHARMACY DISPENSARY TECHNICIAN
Terry White Chemmart
09.2013 - 12.2019Read More
Pharmaceutical Society of Australia
Certificate IV from In Community Pharmacy
Read More
SWC Training
Certificate IV from Hospital/Health Services Pharmacy Support
Read More