Amber Hurst
Coringa,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Owner/Manager
Wholesome Health Food & Vitamins
Biggenden, QLD
01.2023 - Current
- Managed daily operations and ensured smooth business functionality.
- Trained and supervised staff to improve service quality and efficiency.
- Implemented inventory management systems for accurate stock control.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Maintained relationships with existing clients by providing superior customer service.
- Assisted customers with product inquiries and selection.
- Maintained product displays and ensured inventory was stocked.
- Processed transactions accurately using point-of-sale systems.
- Managed customer returns and exchanges according to store policies.
Massage Therapist
Wholesome Health Food & Vitamins
Biggenden, QLD
08.2023 - Current
- Provided therapeutic massages to clients using various techniques and modalities.
- Maintained a clean and organized treatment room for optimal client comfort.
- Managed appointment scheduling and client records efficiently using software systems.
- Developed customized massage plans based on individual client health goals.
- Ensured adherence to hygiene and safety standards during all procedures.
- Performed quality, therapeutic bodywork to meet clients' needs.
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, Lomi Lomi hot stone massages.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
Receptionist/ Clinical Nurse
Monto Veterinary Services
01.2019 - 01.2021
- Management and delivery of scheduled and emergency clinical services to patients administered through the EZY veterinary software.
- Working collaboratively with Veterinarian’s, to manage patient requests, Emergencies and treatment coordination.
- Management of patient bookings and clinical information, using the EZY Veterinary Software system.
- Administrative tasks - including data entry, correspondence management, recordkeeping, and filing of patient records, answering the telephone, making appointment’s and banking.
- Ensuring quality customer service delivery and patient interactions, via verbal and written communication, and where applicable, conflict resolution.
- Observation of confidentiality, demonstration of ethical and empathetic behaviour, and, use of discretion in patient interaction and communication.
- Provision of high level clinical Veterinary assisting and mentoring, in support of Veterinarian’s.
- Supervision, training and staff management of new staff.
- Clinic and equipment maintenance.
- Sterilisation of Veterinarian equipment, Monto Veterinary’s infection control policies and procedures.
- Clinical stock ordering.
- Ordering all clinical stock through multiple veterinary companies.
Senior Clinical Dental Assistant /Receptionist
Brett Phillips Dental
10.2016 - 04.2019
- Provision of high level clinical dental assisting and mentoring, in support of Dentist and clinical staff.
- Supervision, training and staff management of new staff.
- Patient management, administrative support, and, customer service to patients, patient accounts.
- Ensuring quality customer service delivery and interactions with patients, through verbal and written communication.
- Observation of confidentiality, demonstration of ethical behaviour, and, use of discretion in clinical patient management.
- Communication and negotiation to manage patient treatment and administration.
- Management of patient bookings and confidential information via manual appointment scheduling.
- Administrative tasks - including data entry, correspondence management, recordkeeping, and filing.
- Sterilisation of Dental clinical equipment.
Manager
Fraser Shores Family Dental
Herveybay, QLD
06.2012 - 10.2015
- Management and delivery of scheduled and emergency clinical services to patients administered through the Dental 4 Windows Programme.
- Working collaboratively with Dental practitioners to manage patient requests, triage and treatment coordination.
- Management of patient bookings and clinical information, using the Dental 4 windows system.
- Ensuring quality customer service delivery and patient interactions, via verbal and written communication, and where applicable, conflict resolution.
- Observation of confidentiality, demonstration of ethical and empathetic behaviour, and, use of discretion in patient interaction and communication.
- Provision of high level clinical dental assisting and mentoring of new staff.
- Supervision, training and staff management of new staff.
- Clinic and equipment maintenance.
- Clinical duties, Dental assisting, Assisting with implant cases, Assisting with cosmetic dentistry, Assisting with general dentistry, pouring up of models, record taking, sterilisation, digital xray development.
- Sterilisation of Dental equipment, Fraser shores dental and Lakeside Dental Spa policies and procedures.
- Management of sterilisation records and control measures, including registration and documentation of items processed and send to a storage facility.
- Management of sterilisation records and control measure.
- Audit and reporting of clinical stock for ordering.
- Ordering all clinical stock through multiple dental companies.
Education
Current Blue Card (P) -
Blue Care Card
02-2027
Massage Therapist -
Le Spa Academy
10-2024
Certificate II -
Certificate II Animal Studies
Qld03-2021
Certificate III Dental Assisting -
Australian Dental Association of Queensland
01.2005
High School Diploma -
Wynnum North State High School
Wynnum11-2002
Skills
- Customer service
- Appointment scheduling
- Clinical assistance
- Staff training
- Patient management
- Inventory management
- Hiring and staffing
- Good Telephone Etiquette
- Leadership
- Communication
- Friendly, positive attitude
- Training & Development
- Computer skills
Attributes
- Well developed communication, organisation and interpersonal skills.
- The ability to work in fast-paced environments, demonstrating flexibility and adaptability in the management of competing task and roles.
- The ability to research and provide advice and support, to meet individual customer requirements.
- Achieving customer outcomes and satisfaction, whilst meeting organisational objectives.
- Supervision, training and staff management - including delivery of performance feedback, staff coordination and rostering, incident reporting and workplace risk assessment.
- Strong problem-solving skills, a high level of attention to detail, accuracy, and, adherence to health control measures.
- Confident use of electronic systems and databases.
- Ability to acquire corporate knowledge and job-specific skills, within short time-frames.
- Positive, personable and enthusiastic attitude.
- Initiative, drive and self-motivation.
References
- Dr Julie Stoyanova, Veterinarian, 0416006472
- Dr Stacey Rae, Principal Veterinarian/Practice Owner, Monto Veterinary Services, 0488611057
- Dr. Khaled Shahin, owner and principal dentist, Lakeside Dental Spa, 0420821896
- Dr Celeste Fraser, 0498236066, ccfraser2012@gmail.com
Timeline
Massage Therapist
Wholesome Health Food & Vitamins
08.2023 - Current
Owner/Manager
Wholesome Health Food & Vitamins
01.2023 - Current
Receptionist/ Clinical Nurse
Monto Veterinary Services
01.2019 - 01.2021
Senior Clinical Dental Assistant /Receptionist
Brett Phillips Dental
10.2016 - 04.2019
Manager
Fraser Shores Family Dental
06.2012 - 10.2015
Current Blue Card (P) -
Blue Care Card
Massage Therapist -
Le Spa Academy
Certificate II -
Certificate II Animal Studies
Certificate III Dental Assisting -
Australian Dental Association of Queensland
High School Diploma -
Wynnum North State High School
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