AMBER JAMES
94 Bolivar Road, Salisbury North,SA
Summary
Personable and dedicated Support Officer with extensive experience across the TAFE SA industry. Solid team player with a positive attitude. Motivated to maintain customer satisfaction and contribute to event success.
Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Support Officer
TAFE SA- ADMISSIONS, ONBOARDING & ENROLMENTS EVENTS TEAM
Various Campus', SA
06.2020 - Current
- Support, coordinate and ensure successful execution of events.
- Help assist and supervise support staff required for events.
- Provided excellent customer service and help to direct or resolve customer complaints in a timely manner.
- Perform administrative tasks such as filing paperwork, updating databases and generating reports.
- Use of SIS (Student Information System)
- Use of MyCustomer System
- Travel across different TAFE SA campuses
- Ability to work as part of a team or online independently when required.
- Develop and implement strategies for providing excellent customer service experience.
- Adapt and assist with other teams within TAFE SA when needed
Program Support Officer
TAFE SA - BUSINESS, JUSTICE & INFORMATION TECHNOLOGY UNIT
ADELAIDE CITY, SA
01.2019 - 05.2020
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved student issues in an efficient and timely manner.
- Performed daily document control activities, such as filing, scanning, photocopying and archiving documents.
- Prepared student documentations and applications.
- Use of Microsoft Applications
- Use of SATAC/SANTAS systems
- Student Registrations
Administrative Officer
RAY WHITE - REAL ESTATE
Port Adelaide, SA
09.2018 - 12.2018
- Open and closed office daily, ensuring all safety protocols were followed.
- Greeted visitors and clients in a professional manner.
- Use of Real Estate Systems
- Answered incoming phone calls, directed callers to the appropriate personnel or department.
- Banking Cheques
- Completed photocopying, scanning, faxing, binding tasks as needed.
- Collect, Open and distribute mail.
Program Support Officer
TAFE SA - ADULT MIGRANT ENGLISH PROGRAM (AMEP)
Salisbury , SA
02.2018 - 09.2018
- Answered incoming calls and responded to student inquiries.
- Performed data entry tasks into computer databases from paper documents.
- Use of ARMS (AMEP Reporting Management System)
- Use of SIS (Student Information System)
- Assisted with student registration, attendance tracking, and progress reports.
- Maintained reception area cleanliness and tidiness.
- Provided customer service in a courteous and professional manner.
- Performed data entry tasks as needed.
- Completed photocopying, scanning, printing tasks as needed.
- Organized room bookings.
Information Services Officer
TAFE SA - ICENTRAL
Adelaide, SA
01.2018 - 02.2018
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Using SIS (Student Information System).
- Prepared and processed Fees By Instalments.
- Room Bookings
- Student Registrations.
- Managed incoming mail distribution, courier services, scanning, and photocopying documents as requested.
- Researched information as needed.
Cleaner
SA PANEL CLEAN
10.2013 - 01.2018
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Polished furniture to remove dust and dirt buildup.
- Transported trash bags to designated disposal areas.
- Provided customer service in a courteous and professional manner.
- Directed and supervised staff
Education
YEAR 12 SACE -
Thomas More College
Salisbury, SA11-2017
Skills
- Time Management
- Ability to work under pressure and manage a high varied workload
- Ability to work autonomously
or part of a team - Ability to liaise with a variety of
people from different cultures
and backgrounds - Effective communication skills
- Comprehend and implement
practices in an efficient time - Uses initiative
- Patient
- Outgoing and friendly
Certification
- Certificate III in Business Administration
- Childs Safe Environments Training 'Through Their Eyes'
- Current Working With Children Check
- Respectful Behaviours Training
References
References available upon request.
Timeline
Support Officer
TAFE SA- ADMISSIONS, ONBOARDING & ENROLMENTS EVENTS TEAM
06.2020 - Current
Program Support Officer
TAFE SA - BUSINESS, JUSTICE & INFORMATION TECHNOLOGY UNIT
01.2019 - 05.2020
Administrative Officer
RAY WHITE - REAL ESTATE
09.2018 - 12.2018
Program Support Officer
TAFE SA - ADULT MIGRANT ENGLISH PROGRAM (AMEP)
02.2018 - 09.2018
Information Services Officer
TAFE SA - ICENTRAL
01.2018 - 02.2018
Cleaner
SA PANEL CLEAN
10.2013 - 01.2018
YEAR 12 SACE -
Thomas More College
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