I am a friendly and enthusiastic customer service representative over 9 years of customer service knowledge. Able to learn new tasks quickly and proficiently. I am a hard working, determined and consistent individual with a polite, professional demeanour at all times.
-Overall co ordination of clinical area
-Meet regularly with the dentist and practice manager.
-Suggest clinical staffing needs, co ordinate clinical staff orientation and training.
-Make recommendations about clinical performance appraisals, discipline or dismissal.
-Direct and maintain work schedules
-Ordering and maintenance of equipment, equipment compliance, infection control compliance nd guidelines.
-Direct the flow of patients through the clinical area.
-Making sure all work systems are consistent eg: data entry.
-Communicating with patients about clinical matters, paperwork.
-Taking phone calls and communicating with patients to ensure the patients needs are met.
-Completing daily reception tasks effectively.
-Dental assistant
-Assisted clients with selecting optical frames to meet preferences, fit various facial structures and work with specified prescriptions.
-Conducting initial pre tests such as vision perception test as well as putting eye drops in for patients.
-Apply sales and service expertise to promote contacts, glasses, sunglasses, to customers.
-Manage check-in check- out procedures, verified patient information and submitted lens orders.
-Reception tasks such as taking phone calls and making appointments to satisfy the patients needs and complete the end of day banking records.
-Adjust and repair new and previously purchased frames to satisfy customer demands.
-Interpret a patients eye prescription from the optometrist to select the best fitted lens design for them.
-Confer with customers by telephone or in person to provide information about products or services, take or enter orders.
-Perform cleaning duties such as sweeping, mopping and washing dishes, to keep equipment and facilities sanitary.
-Qualified in food health and safety course through metcash training academy.
-Scrub and polish counters, clean glasses, dishes and other equipment.
-Communicate with customers regarding orders, comments and complaints.
-Perform personal activities such as supervising and training employees.
-Provide quality customer service.
- Serve food, Beverages, or desserts to customers.
-Prepare bills for food, using cash registers.
-Take customers orders.
-Prepare food items and beverages such as sandwiches, coffee, milkshakes following set instructions.
-Perform cleaning duties such as sweeping, mopping and washing dishes to keep equipment and facilities sanitary.
-Customer service and communication skills
-Team player
-Highly reliable
-Flexible schedule and availability
-Active listener
-Friendly and personable
I love running i have completed 2 half marathons and currently have another booked in May 2024. I enjoy spending my time down at the beach, reading and spending time with friends and my partner.