Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Amber Kalocsay

Pacific Paradise

Summary

I am a friendly and enthusiastic customer service representative over 9 years of customer service knowledge. Able to learn new tasks quickly and proficiently. I am a hard working, determined and consistent individual with a polite, professional demeanour at all times.

Overview

10
10
years of professional experience

Work History

Clinical Coordinator/ Dental Assistant/Medical Receptionist

Avenue Dental Bli Bli
03.2021 - Current

-Overall co ordination of clinical area

-Meet regularly with the dentist and practice manager.

-Suggest clinical staffing needs, co ordinate clinical staff orientation and training.

-Make recommendations about clinical performance appraisals, discipline or dismissal.

-Direct and maintain work schedules

-Ordering and maintenance of equipment, equipment compliance, infection control compliance nd guidelines.

-Direct the flow of patients through the clinical area.

-Making sure all work systems are consistent eg: data entry.

-Communicating with patients about clinical matters, paperwork.

-Taking phone calls and communicating with patients to ensure the patients needs are met.

-Completing daily reception tasks effectively.

-Dental assistant




Optical Dispenser

Eye Q Optometrist
02.2020 - 09.2020

-Assisted clients with selecting optical frames to meet preferences, fit various facial structures and work with specified prescriptions.

-Conducting initial pre tests such as vision perception test as well as putting eye drops in for patients.

-Apply sales and service expertise to promote contacts, glasses, sunglasses, to customers.

-Manage check-in check- out procedures, verified patient information and submitted lens orders.

-Reception tasks such as taking phone calls and making appointments to satisfy the patients needs and complete the end of day banking records.

-Adjust and repair new and previously purchased frames to satisfy customer demands.

-Interpret a patients eye prescription from the optometrist to select the best fitted lens design for them.

Customer Service Representative

IGA Plus Liquor
07.2015 - 02.2020

-Confer with customers by telephone or in person to provide information about products or services, take or enter orders.

-Perform cleaning duties such as sweeping, mopping and washing dishes, to keep equipment and facilities sanitary.

-Qualified in food health and safety course through metcash training academy.

-Scrub and polish counters, clean glasses, dishes and other equipment.

-Communicate with customers regarding orders, comments and complaints.

-Perform personal activities such as supervising and training employees.

-Provide quality customer service.

Customer Service/ Waitress

Boree St Cakes And Pies
01.2014 - 03.2015

- Serve food, Beverages, or desserts to customers.

-Prepare bills for food, using cash registers.

-Take customers orders.

-Prepare food items and beverages such as sandwiches, coffee, milkshakes following set instructions.

-Perform cleaning duties such as sweeping, mopping and washing dishes to keep equipment and facilities sanitary.

Education

High School Diploma -

Ulladulla High School
Ulladulla, NSW
11.2017

Skills

    -Customer service and communication skills

    -Team player

    -Highly reliable

    -Flexible schedule and availability

    -Active listener

    -Friendly and personable

Hobbies

I love running i have completed 2 half marathons and currently have another booked in May 2024. I enjoy spending my time down at the beach, reading and spending time with friends and my partner. 

Timeline

Clinical Coordinator/ Dental Assistant/Medical Receptionist

Avenue Dental Bli Bli
03.2021 - Current

Optical Dispenser

Eye Q Optometrist
02.2020 - 09.2020

Customer Service Representative

IGA Plus Liquor
07.2015 - 02.2020

Customer Service/ Waitress

Boree St Cakes And Pies
01.2014 - 03.2015

High School Diploma -

Ulladulla High School
Amber Kalocsay