Amber Langford
Manager
NSW
Overview
3
3
years of professional experience
Work History
Manager
KFC
Mudgee, NSW
03.2021 - 09.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Collaborated with cross-functional teams to develop innovative solutions.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
Casual Kitchen Hand
Winning Post Hotel
Mudgee, NSW
05.2020 - 03.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Transported food items from storage areas to kitchen for prepping.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Lifted and carried heavy materials.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
Higher School Certificate -
Kurri Kurri High School
Certificate 2 - undefined
TAFE
School Certificate - undefined
Singleton High School
Skills
Cleaning procedures
Customer service
Problem solving
InterpersonaL Skills
Decision making
Leadership skills
Ability to work in a team
Ability to work alone
Awareness health and Safety
Attention to detail
Time management sills
Additional Information
- References On Request
Timeline
Manager
KFC
03.2021 - 09.2023
Casual Kitchen Hand
Winning Post Hotel
05.2020 - 03.2021
Higher School Certificate -
Kurri Kurri High School
Certificate 2 - undefined
TAFE
School Certificate - undefined
Singleton High School