Amber Louise Croft
Noosa Heads,QLD
Summary
Whilst working in a restaurant, I learnt how to work well in a team, develop great communication skills and leadership knowledge. Following this, I can now say my key strength is handling a difficult situation under pressure with the correct manners and attention. I am a chatty, friendly and approachable person therefore I work well with customers.
Overview
5
5
years of professional experience
Work History
Bartender
Nomads
Noosa Heads, QLD
08.2024 - 12.2024
- At Nomads, I took on the role as a bartender and kitchen attendant. Working in a fast pace environment taught me
Waitress / Shift Supervisor
Harvester
Warrington
06.2021 - 07.2024
- Whilst working in a smaller environment, I engaged more with team members, expanded my skills for working in a team, and gained more communication skills
- Due to an older clientele at Harvester, my service is much more of a professional standard leading me to gain a more mature level of vocabulary and manners
- In this restaurant, there is no dedicated bar tender therefore I took on the role to also make the drinks our customers have ordered as well as serve the food they have ordered
- Due to this extra role, I am knowledgeable on alcoholic drinks including a wide range of cocktails and measurements, hot drinks and soft drinks
- When serving alcohol at the bar or at table serve, I have the confidence and ability to challenge anyone who looks under 21 buying alcohol for their identification and confirm it meets the legal drinking age
- I manage time correctly in this environment ensuring guests are satisfied with their food and service and also maintaining a clean and organised bar area with stock supplies such as ice, garnishes, stars and glasses
- Within the last year of working in this restaurant, I was promoted to the role of shift supervisor where I became a key member of the management team
- I covered all responsibilities of running a shift, leading the team, boosting the team to upsell for greater sales and controlling the social media accounts for the restaurant
- Working as a shift supervisor has taught me how to manage a difficult situation efficiently under pressure, how to motivate colleagues for a positive day and lead a team positively
Waitress
Frankie and Benny's
Warrington
10.2019 - 06.2021
- During my experience in the hospitality industry, I undertook a number of tasks under intense pressure whilst keeping customers happy as I had a responsibility to make sure they were satisfied with their visit to the restaurant
- The restaurant is a family friendly place which is popular for young children therefore I gained patience by working with younger children and adapting my profession for them as it can sometimes be a difficult experience for parents
Education
College - Criminology, Art and Design, Geography
Barrow Hall College
Warrington05.2021
High School - English language and literature, Mathematics, Science, Religious studies, French, Art and Design, Geography
Great Sankey High School
Warrington06.2019
Skills
- In depth food and wine knowledge
- Table setting arrangements
- Seating assignment preparation
- Dining customer service
- Strong verbal communication
- Conflict resolution
- Attention to detail
- Leadership
- Problem solving
References
- John, 07800 843240
- Steven, 07972 836160
- Matthew, 07950 128742
- Jody, 07394 671871
Timeline
Bartender
Nomads
08.2024 - 12.2024
Waitress / Shift Supervisor
Harvester
06.2021 - 07.2024
Waitress
Frankie and Benny's
10.2019 - 06.2021
College - Criminology, Art and Design, Geography
Barrow Hall College
High School - English language and literature, Mathematics, Science, Religious studies, French, Art and Design, Geography
Great Sankey High School