Hi, I’m
Amber Lyon
Somersby,NSW
Summary
Dynamic and results-oriented Hair Salon Manager with a proven track record at Gillian Adams Salon, Spa & Dining. Expert in client consultation and color theory, boosting client satisfaction and loyalty through innovative loyalty programs and personalized service. Skilled in financial management and employee retention, achieving significant business growth and operational efficiency. Dedicated Salon Manager bringing 27 years of progressive experience in the hairdressing industry. Expertise in business development and marketing. Collaborative team player excels in fast-paced environments. Efficient, accurate and detail-oriented Senior Stylist/Colourist and Salon Manager with innate drive to provide exceptional service. Attentive to client preferences and modern trends in aesthetics. Positive attitude with consistent record of building clientele and achieving high rates of client retention.
Overview
27
years of professional experience
Work History
Gillian Adams Salon, Spa & Dining
Hair Salon Manager
10.2021 - 10.2024
Job overview
- Managed cash flow, business transactions, banking, and accounting processes.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Developed loyalty programs that encouraged repeat business from satisfied clients.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
Eco Chic Hair Boutique
Senior Stylist/Colourist
01.2018 - 09.2021
Job overview
- Provided exceptional customer service by attentively addressing concerns or complaints and ensuring complete satisfaction.
- Attended ongoing educational courses to stay current on industry trends, incorporating new techniques into daily practice.
- Developed long-lasting relationships with clients, leading to a steady stream of referrals and increased business opportunities.
- Enhanced client satisfaction by providing personalized consultations and recommending suitable hairstyles, colors, and products.
The Salon for Hair
Senior Stylist/Colourist
10.2013 - 01.2021
Job overview
- Attended ongoing educational courses to stay current on industry trends, incorporating new techniques into daily practice.
- Provided exceptional customer service by attentively addressing concerns or complaints and ensuring complete satisfaction.
O'Hair Design
Senior Stylist/Colourist
01.2005 - 10.2013
Job overview
- Attended ongoing educational courses to stay current on industry trends, incorporating new techniques into daily practice.
- Provided exceptional customer service by attentively addressing concerns or complaints and ensuring complete satisfaction.
Gillian Adams Salon and Spa & Dining
Apprentice Hairdresser
03.1998 - 01.2005
Job overview
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Helped customers select styles for special events such as prom and formal dances.
- Demonstrated adaptability by quickly learning new products introduced into salon offerings.
Education
TAFE NSWSt Leonards, NSW
Certificate III from Hairdressing
12.2001
Frensham School Mittagong, NSW
from High School
12.1997
Skills
- Hair styling techniques
- Client consultation
- Appointment Scheduling
- Employee Retention
- Color theory
- Marketing and Promotions
- Customer Feedback Analysis
- Budgeting and finance
- Hygiene standards
- Salon safety protocols
- Salon safety and security
- Problem-solving skills
- Customer Service
- Decision-making skills
- Cleanliness and sanitation
- Safety awareness
- Commitment to quality and service
- Advanced interpersonal skills
- Client satisfaction
- Food Service Background
- Compliance knowledge
- Health and Safety Regulations
- Operational Efficiency
- Relationship Building
- Decision-Making
- Adaptability and Flexibility
- Hair Styling
- Effective Communication
- Active Listening
- Team Collaboration
- Organizational Skills
- Customer Satisfaction
- Excellent Communication
- Effective Multitasking
- Reliability
- Multitasking Abilities
- Multitasking
- Problem-solving abilities
- Attention to Detail
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Personal training
- Menu developing
- Communication Skills
- Coordination skills
- Day-to-day operations
- Stock maintenance
- Hospitality Environment
- Sunless tanning knowledge
- Perform well in high-demand, fast-paced environments
- Salon retail sales
- Multi-Task Management
- Problem resolving
- Fast learning
- Salon operations
- Extensive knowledge of fine wines
- Customer friendly
- Developing menus
- Cosmetology
- Product Development
- Promotional event coordination
- Diverse hairstyles
- Profit enhancement
- Promotions coordination
- Budget Administration
- Brand representation
- Loss Prevention
- Conflict Mediation
- Product Promotion
- Marketing initiatives
- Financial Analysis
- Revenue Generation
- Supply Management
- Talent Recruitment
- Business development strategy
- Business Development
- Account Management
- Financial Management
- Security measures
- Vendor Relations
- Revenue Growth
- Restaurant Experience
- Staff motivator
- Performance Improvement
- Staff Collaboration
- Employee Development
- Inventory controls
- Customer Needs Assessment
- Project Management
- Strategic Planning
- Training staff
- Task Delegation
- Scheduling
- Client Relations
- Employee Relations
- Guest Relations
- Recruitment and hiring
- Accurate money handling
Timeline
Hair Salon Manager
Gillian Adams Salon, Spa & Dining
10.2021 - 10.2024
Senior Stylist/Colourist
Eco Chic Hair Boutique
01.2018 - 09.2021
Senior Stylist/Colourist
The Salon for Hair
10.2013 - 01.2021
Senior Stylist/Colourist
O'Hair Design
01.2005 - 10.2013
Apprentice Hairdresser
Gillian Adams Salon and Spa & Dining
03.1998 - 01.2005
TAFE NSW
Certificate III from Hairdressing
Frensham School
from High School
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