Amber Mackay - Cook
Summary
Professional support worker skilled in delivering high-quality care and assistance to individuals with disabilities. Proven ability to create positive and inclusive environment that fosters client independence and well-being. Strong team collaborator with focus on achieving results and adapting to changing needs, while displaying empathy and patience.
Experienced with providing comprehensive care and support to individuals with disabilities. Utilizes effective communication and interpersonal skills to build trusting relationships and ensure client well-being. Strong understanding of personalized care plans and daily living assistance to enhance client quality of life.
Overview
2024
2024
years of professional experience
Work History
Disability Support Worker
The Disability Trust
12.2012 - 12.2023
- Provided assistance in daily living activities including all personal care, dressing, bathing, and toileting .
- Completed all paperwork, including shift notes, Communication Book, financial records, and Incident and Behavioural reports and Hazard reports when necessary.
- Prepared nutritious meals to meet individual dietary needs.
- All domestic chores, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Promoted a safe and inclusive environment for all clients by following policies and procedures.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Coordinated transportation to attend medical appointments or partake in social activities.
- Medication administration for clients using Webster Packs and PRN Medications, ensuring adherence to prescribed treatment plans.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement, according to their interests and requests.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Advocated on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
Receptionist and Store Manager
Lifeline Macarthur
1995 - 11.2005
- RECEPTIONIST: Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided assistance to the public with their enquiries.
- Organised truck run for pick up and deliveries.
- All office administration duties.
- STORE MANAGER:
- Ensuring excellent customer service.
- Diplomatically managing staff and volunteers.
- Inventory and stock orders.
- Sales, takings and banking.
- Budgeting
- Administrative tasks
- Domestic duties.
- Store presentation
Education
High School Diploma -
Picton High School
Picton, NSW12-1992
Skills
- Honest and Trustworthy
- Reliable and Punctual
- Personal care
- Disability awareness
- Emotional Support
- Documentation skills
- Client confidentiality
- Health and safety
- Daily living assistance
- Problem-solving
- Housekeeping and meal preparation
Timeline
Disability Support Worker
The Disability Trust
12.2012 - 12.2023
Receptionist and Store Manager
Lifeline Macarthur
1995 - 11.2005
High School Diploma -
Picton High School
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