Amber Manning

With 4 years of comprehensive expertise in both barista operations and management I have successfully overseen the day-to-day activities of coffee shops, ensuring exceptional service delivery and operational efficiency.

• Prepare and serve a variety of coffee beverages, including flat white, cappuccino. latte, and cold brew, all presented with coffee art.
• Engage with customers to provide personalized recommendations based on preferences and dietary restrictions.
• Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
• Developed coffee beverage menu, recipe cards, specialty milkshakes, festive drinks and appropriate menu pricing.

Passionate apprentice hairdresser dedicated to mastering the art of hairstyling and providing exceptional service to clients, while continuously learning and growing in the industry.

• Assisted hair colourists by applying toners, washing, treating and styling their clients.
• Assisted front desk by answering phone calls, taking appointments and handling clients payments.
• Maintained a clean and organized salon, adhering to strict sanitation guidelines for health and safety purposes for stylists and clients.
• Enhanced overall salon atmosphere by contributing to a positive work environment and fostering strong team dynamics.

Experienced retail professional with many years of customer service expertise. Skilled in assisting customers, driving sales, and maintaining store standards. Dedicated to providing exceptional service and contributing to team success in a retail environment.

• Stocked merchandise, tagged and organised inventory.
• Skill in arranging clothing displays, organising merchandise by size and style, and maintaining visual appeal to attract customers.
• Ability to suggest complementary items, accessories, or additional products to increase sales and enhance customer satisfaction.
• Ability to address customer concerns, handle returns or exchanges, and resolve conflicts in a professional and efficient manner to ensure customer satisfaction.