Summary
Overview
Work History
Education
Skills
Timeline
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Amber McDonell

Wagga Wagga,NSW

Summary

Dynamic and detail-oriented Medical Receptionist with proven expertise in patient scheduling and insurance verification at Riverina Day Surgery. Recognized for enhancing patient satisfaction through exceptional customer service and efficient front desk operations. Proficient in electronic medical records and adept at building strong patient relationships, ensuring a welcoming atmosphere and streamlined processes.

Overview

12
12
years of professional experience

Work History

Medical Receptionist

Riverina Day Surgery
04.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported office staff and operational requirements with administrative tasks.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Streamlined billing processes, ensuring accurate and timely invoicing.
  • Streamlined office communication by effectively coordinating between doctors and nurses.

Commercial Cleaner

Equipt Cleaning
08.2017 - 02.2019
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
  • Washed windows, walls and ceiling fixtures to remove molds and dusts.
  • Used steam cleaners and vacuum cleaners to clean floors and carpets.
  • Developed and maintained cleaning schedules to clean designated areas and manage shifts.
  • Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
  • Refilled soap dispensers and air fresheners in Number bathrooms.
  • Kept building entryway glass clean and polished for professional presentation.
  • Adhered to company policies for appearance, thoroughness, and facility security.
  • Emptied wastebaskets to transport trash and waste to disposal area.
  • Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
  • Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
  • Promoted team collaboration and improved morale with open communication, problem-solving skills, and mentoring junior staff members.
  • Completed challenging assignments within tight deadlines, ensuring minimal disruption to clients'' operations during special projects.
  • Safeguarded clients'' property and privacy by following strict security protocols during cleaning assignments in sensitive areas.
  • Collaborated effectively with colleagues on large-scale projects to achieve desired outcomes within specified timeframes.
  • Upheld company reputation with exceptional attention to detail while servicing high-profile clientele in luxury venues and upscale properties.
  • Enhanced team productivity with introduction of structured cleaning schedule that minimized disruptions in client operations.
  • Optimized cleaning routes and methods for large facilities, achieving comprehensive coverage in less time.
  • Streamlined cleaning processes, allowing for more efficient task completion without compromising on quality.
  • Ensured safety and cleanliness in high-traffic areas, preventing slip and fall accidents through timely mopping and spill management.
  • Prevented property damage and loss by carefully handling and cleaning delicate surfaces and items.
  • Achieved significant reduction in allergens within workspaces through meticulous dusting and vacuuming techniques.
  • Maintained cleanliness and hygiene in office buildings, leading to enhanced work environment sanitation.

Food and Beverage Attendant

TAFE Wagga
02.2024 - 07.2024
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
  • Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Trained new staff members on company policies and procedures.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
  • Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
  • Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
  • Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
  • Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
  • Assisted in menu development, resulting in increased sales and positive feedback from customers.
  • Maintained cleanliness and organization in dining area, ensuring welcoming environment for customers.
  • Assisted in menu development, contributing to diverse and appealing selection for patrons.
  • Improved efficiency by coordinating with kitchen staff on order timing and special requests.
  • Developed customer feedback system, leading to notable improvements in service and menu offerings.
  • Trained new staff on proper service techniques and customer interaction, fostering team of competent and friendly attendants.
  • Fostered positive dining atmosphere by engaging with guests and providing personalized service.
  • Increased sales of daily specials by effectively communicating options and recommendations to guests.
  • Implemented new cleaning protocols, significantly improving hygiene standards in dining and kitchen areas.
  • Conducted regular quality checks on food and beverage items, maintaining high standards of service.
  • Enhanced dining experience by providing prompt and courteous service to guests.
  • Reduced waste by implementing effective portion control and inventory management practices.
  • Facilitated smooth flow of service during special events and functions, ensuring guest satisfaction.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of food, enhancing overall service efficiency.
  • Improved customer satisfaction by quickly addressing and resolving any complaints or concerns.
  • Ensured compliance with all health and safety regulations, maintaining safe environment for both staff and patrons.
  • Monitored and managed reservation system, optimizing seating arrangements and reducing wait times.
  • Enhanced team morale and productivity by organizing regular meetings to discuss improvements and share feedback.
  • Streamlined beverage service, allowing for faster order turnaround and increased customer satisfaction.
  • Customized food and beverage options to accommodate special dietary requirements, increasing customer loyalty.
  • Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Greeted customers and provided menus upon arrival to dining room.
  • Arranged tables and chairs for special occasions and events.
  • Established rapport with customers by providing friendly and attentive service.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Processed payments for orders and provided customers with change.
  • Assisted wait staff with timely food delivery and guest requests.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted with bussing tables and cleaning up spills.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Assisted customers with carry-out service.
  • Monitored dining room inventory and replenished as necessary.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Offered product samples, answered questions and helped customers find items.
  • Engaged in suggestive selling and other sales techniques.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Set up advertising signs and displays on shelves, counters and tables.

Hardware/Timber/Trade Expert

Bunnings Warehouse
09.2020 - 01.2024
  • Implemented efficient inventory management systems to monitor stock levels, reduce waste, and optimize turnover rates.
  • Boosted company profitability with diligent monitoring of market trends and identification of new business opportunities.
  • Coordinated logistics operations for seamless movement of goods across borders while meeting tight deadlines under challenging circumstances.
  • Built a strong network of industry contacts and partnerships, fostering collaboration and exchange of best practices.
  • Streamlined trade processes for improved efficiency and cost reduction through continuous evaluation and optimization of workflows.
  • Supported cross-functional teams throughout the organization by providing insights on international trade regulations, contributing to successful project completion.
  • Conducted in-depth research on global markets to identify potential risks and opportunities, supporting informed decisionmaking.
  • Mentored new hires by sharing knowledge and expertise in the field of global trade, assisting in their professional development.
  • Prepared accurate documentation for customs clearance, ensuring timely delivery of goods without penalties or delays.
  • Participated in industry conferences and seminars to stay updated on current trends, legislation changes, and emerging technologies in the field of global trade.
  • Strengthened relationships with clients, suppliers, and regulatory bodies through effective communication and collaboration.
  • Performed regular audits of internal controls related to import/export activities to ensure ongoing adherence to regulatory requirements.
  • Analyzed client feedback to implement improvements in service offerings resulting in increased customer satisfaction rates over time.

Commercial Cleaner

Bec & Lew’s Cleaning
01.2013 - 09.2017

Education

Certificate III - Business - Medical

Australian College Or Commerce And Management

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Office administration
  • Patient registration
  • Microsoft office
  • Appointment setting
  • Insurance verification
  • Appointment management
  • Payment collection
  • Reminder calls
  • Patient relations
  • Records management
  • Medical billing
  • Electronic medical records
  • Medical records management
  • Referral verification
  • Paperwork coordination
  • Medical office administration
  • Documentation
  • Mail management
  • Proficient in software
  • Medical billing and coding
  • Typing and filing
  • Point-of-sale system
  • Record processing
  • Co-payment collection
  • Patient callbacks
  • Insurance verifications
  • Customer service
  • Problem-solving
  • Computer proficiency
  • Cash handling
  • Collaboration and teamwork
  • Time management
  • Critical thinking
  • Data entry
  • Adaptable and flexible
  • Administrative support
  • Documentation and recordkeeping
  • Payment scheduling and collection
  • Patient billing
  • Calendar and appointment management
  • Relationship building
  • Clerical support
  • Medical records maintenance
  • Patient eligibility requirements
  • Flexible schedule
  • Claim forms

Timeline

Medical Receptionist

Riverina Day Surgery
04.2024 - Current

Food and Beverage Attendant

TAFE Wagga
02.2024 - 07.2024

Hardware/Timber/Trade Expert

Bunnings Warehouse
09.2020 - 01.2024

Commercial Cleaner

Equipt Cleaning
08.2017 - 02.2019

Commercial Cleaner

Bec & Lew’s Cleaning
01.2013 - 09.2017

Certificate III - Business - Medical

Australian College Or Commerce And Management

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Amber McDonell