Summary
Overview
Work History
Education
Skills
Certification
Awards
PROGRAMS USED
Timeline
Generic

Amber McGregor

Mandurah

Summary

'Black Belt' Salesperson Award - TeleChoice

Won 'Be Fantastic Cup' several years running (Store) - Living Digital

Top Performer in "Bell-curve' results - Living Digital

Top Performing Store - Mandurah, W.A

Overview

17
17
years of professional experience
1
1
Certification

Work History

BUSINESS DEVELOPMENT/CONTRACTS ADMINISTRATOR

Wades Westorations
01.2016 - 08.2016
  • Business Development & Customer Relations Management
  • Contracts & Tenders Administration
  • Office Management
  • Administration Management
  • Accounts Receivable / Payable
  • ATO / BAS / PAYG
  • Workers Compensation
  • Insurance
  • Submitting of tenders and contracts
  • Scheduling maintenance jobs & quotes
  • Invoicing
  • Account Reconciliation
  • Bank Reconciliation
  • Cash & efpos handling & reconciliation
  • Scheduling appointments & meetings
  • Answering telephone & emails
  • Taking customer enquiries
  • Taking customer orders
  • Petty Cash handling
  • Stationary ordering
  • Creation of templates, invoices & documents

OFFICE MANAGER

DWELLINGUP SAWMILL
10.2014 - 02.2015
  • Reception
  • Payroll
  • Accounts Receivable / Payable
  • Account Reconciliation
  • Bank Reconciliation
  • Answering telephone & emails
  • Taking customer enquiries
  • Taking customer orders
  • Scheduling customer orders and deliveries
  • Invoicing customer sales
  • Operation of Weighbridge
  • Typing of letters and documents
  • Stationary ordering
  • Induction and set-up of employee files
  • Petty Cash handling
  • Cash & efpos handling & reconciliation
  • Creation of templates, invoices & documents
  • Scheduling appointments & meetings

COMPUTERS DEPARTMENT – COMMUNICATIONS TEAM LEADER / SALES REP

HARVEY NORMAN
06.2013 - 11.2013
  • Sales & after sales service of Prepaid Mobile Sim Cards, Mobile Handsets & Wireless Internet Solutions
  • (Telstra, Optus, Vodafone, Boost, Virgin & Vivid)
  • Sales & after Sales service of Postpaid Mobile Plans, Handsets (Optus)
  • Sales & after sales service of Postpaid Wireless & Fixed Internet Solutions (Optus & Blink)
  • Sales of Mobile handsets & accessories
  • Setting of daily & weekly targets for staff
  • Training, Coaching & Mentoring all staff in Telco area
  • Merchandising
  • Adhering to National Telecommunications Guidelines
  • Remittance & commission payments follow up – Optus
  • Outbound sales calls to previous contractual customers
  • Sales of Computer Hardware & Software
  • Sales of Printers, Inks & Cabling
  • Sales of Modems, Routers, Switches & Power Solutions
  • Sales of Cameras, Memory Cards & Accessories
  • Sales of Gaming Consoles, Games & Accessories
  • Ensure all daily & monthly personal targets were met

ELECTRICAL DEPT CASHIER / SMALL APPLIANCE SALES REP

HARVEY NORMAN
03.2013 - 06.2013
  • Till Operations / Money Handling
  • POS System (Internal)
  • Reconciliations & Settlements
  • Sales of Small Appliances
  • Sales of Air-conditioning & Heating
  • Sales in Browns Dept (TVs, stereos etc) as required
  • Sales in White Goods Department as required
  • Product Care add-ons
  • Ensure personal weekly & monthly sales targets were met

STORE MANAGER

ALLPHONES
02.2012 - 10.2012
  • Achieving Store Targets
  • Assisting Staff to achieve Individual Targets
  • Staff Recruitment, Training & Coaching
  • Monthly Contract Remittance
  • Contracting customers to Vodafone, Optus & Virgin
  • Sales of Mobile Handsets & Accessories
  • Inventory Control / Returns
  • Development & Delivery of Training Materials
  • Merchandising
  • Till Operations / Money Handling
  • Customer Dispute Resolution
  • Rostering for all store staff
  • Use of Pronto system

STORE MANAGER

TELECHOICE
09.2004 - 11.2011
  • Management of Mandurah Store (04-11)
  • Multi Site Management - Mandurah & Fremantle (Sept 09- Dec 09)
  • Murray Street & Mandurah Stores (June 2010 – Sept 2010)
  • Exceeded Store Sales Targets, Store Gross Profit Targets & KPI’s
  • Lead the Mandurah Store to achieving State Number One position for ‘Fit To Trade’ program for most months since programs start
  • Ensure Staff reach & exceed Individual Sales Targets, Gross Profit Targets & Key Performance Indicators
  • Training, Coaching and Development of all Staff (7 stores)
  • Preparation of Training and Reference Materials
  • Delivery of training sessions company-wide
  • Completion of Daily, Weekly and Monthly Reports
  • Customer / Business Relations Development
  • Inventory Control (keeping to stock valuation budgets)
  • Stock Rotation & Returns
  • Rostering, keeping within staff hours budgets
  • Merchandising & Maintaining Store Standards
  • Marketing and Advertising
  • Recruitment of Staff
  • Dispute & Conflict Resolution
  • Banking and Petty Cash Reconciliations
  • Sales of all Optus and Virgin Services & Products & provide customer service to all Optus & Virgin Customers

ADMINISTRATION ASSISTANT

TELEQUITY/iTOUCH PTY LTD
01.2002 - 01.2003
  • Reception
  • Telephone Enquiries
  • Accounts Payable & Receivable
  • Stationary Ordering
  • Typing & Presentation of all Office Documents
  • Secretarial Support for Office Staff of Seven
  • Bank and Credit Card Remittance

TEAM LEADER / CALL CENTRE OPERATOR

TELEQUITY/iTOUCH PTY LTD
05.2000 - 01.2002
  • Writing procedures / Scripts for Projects
  • Solely responsible for ‘i7’ email centre (Channel 7 website)
  • -Optus Credit Card Recharge (444) - ‘Sure Page’ Service
  • -‘B’ Mobile Tele-Sales - Channel 7 OLYMPIC Hotline’
  • -HBF Medical Insurance -City of Stirling Rates
  • - Department of Transport - Connections Newspaper

EMPLOYMENT / RECRUITMENT OFFICER

JOBS AUSTRALIA
08.1999 - 02.2000
  • Client / Customer Relations / Customer Service
  • Matching of potential applicants to suitable vacancies
  • Data Entry (including on DEETYA & DERWSB Systems)
  • Scheduling interview & meeting times between Applicants and Employers
  • Working to meet set deadlines and targets
  • Liaising with Employers and Job Seekers
  • Working with Job Seekers to put together Resumes, Application Letters and Selection Criteria & Typing of various documents
  • Working with Job Seekers on Interview Technique
  • Money Handling
  • General Office Duties

PROJECT MANAGER / OFFICE MANAGER

JOBS AUSTRALIA
03.1999 - 08.1999
  • Client / Customer Service
  • Secretarial Support for six staff & responsible for running of separate in town office
  • Reception & Telephone Operations
  • Data Entry & Typing of Documents
  • Taking and Typing of Minutes
  • Accounts Payable (MYOB)
  • Stationary Stocking and Ordering

Education

Year Twelve -

St Lukes College
Karratha, WA
1998

Skills

  • Risk evaluation
  • Procurement processes
  • Financial management expertise
  • Project management
  • Dispute resolution
  • Legal compliance
  • Terms negotiation
  • Cost control
  • Business development
  • Pricing analysis
  • Contract auditing
  • Contract process monitoring
  • Business growth strategy
  • Verbal and written communication
  • Relationships and rapport
  • Contract performance monitoring
  • Staff training
  • Interpersonal and written communication
  • Workflow management
  • Telephone etiquette
  • Confidential records
  • Professional relationship building
  • Budget planning
  • Status reporting
  • Presentations
  • Cost estimation
  • Change orders
  • Proficient in PRONTO
  • Project Support
  • Company policy oversight
  • Compliance enforcement
  • Improvements development
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Team coordination
  • Microsoft office
  • Training and orientation
  • Team building
  • Records and database management
  • Conflict resolution
  • Operations management
  • Staff management

Certification

  • Currently Completing: Certificate IV in Small Business Management – TAFE
  • Completed: Certificate III in Business & Administration – TAFE
  • Certificate III of TeleCommunications – TAFE
  • Prevention of Fraud Introductory Course – Telequity
  • Getting the Right People- Auridian Training
  • Time & Self Management – Auridian Training
  • Managing People – Auridian Training
  • Converting Sales Potential – Auridian Training
  • Optus Yes ‘S.E.L.L.S’ - Optus

Awards

Personal: TeleChoice ‘Black Belt’ Award – 2011, Living Digital ‘Top Performer’ Award 2005, 2006, 2007, Aged Stock Sales Champion (3rd) - 2010, OSIE (Outstanding, Sensational, Inspirational Effort), 2x 100% Mystery Shopper Results in 1 month, ‘Star Achiever’ held every quarter from 2005 – 2009 consecutively, National Netbook Sales Award, Store: ‘Be Fantastic Cup’ held from 2005 -2009 consecutively, Fit 2 Trade National Number 1 store, Fit 2 Trade State Number 1 store, National Netbook Sales Award

PROGRAMS USED

  • Microsoft Office; Advanced
  • Pronto
  • ICON, Focus, SOS/Reitz & Optus Service Portal
  • MYOB

Timeline

BUSINESS DEVELOPMENT/CONTRACTS ADMINISTRATOR

Wades Westorations
01.2016 - 08.2016

OFFICE MANAGER

DWELLINGUP SAWMILL
10.2014 - 02.2015

COMPUTERS DEPARTMENT – COMMUNICATIONS TEAM LEADER / SALES REP

HARVEY NORMAN
06.2013 - 11.2013

ELECTRICAL DEPT CASHIER / SMALL APPLIANCE SALES REP

HARVEY NORMAN
03.2013 - 06.2013

STORE MANAGER

ALLPHONES
02.2012 - 10.2012

STORE MANAGER

TELECHOICE
09.2004 - 11.2011

ADMINISTRATION ASSISTANT

TELEQUITY/iTOUCH PTY LTD
01.2002 - 01.2003

TEAM LEADER / CALL CENTRE OPERATOR

TELEQUITY/iTOUCH PTY LTD
05.2000 - 01.2002

EMPLOYMENT / RECRUITMENT OFFICER

JOBS AUSTRALIA
08.1999 - 02.2000

PROJECT MANAGER / OFFICE MANAGER

JOBS AUSTRALIA
03.1999 - 08.1999

Year Twelve -

St Lukes College

Similar Profiles

CREATE PROFILE
Amber McGregor