Amber McLeod
Palm Beach,QLD
Summary
To seek a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
After working in my own business for 14 years I am wanting to take on a new adventure of working with a company again. I believe i have vital skills and experience to thrive within your company and would be an asset.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director
Divine Avenue
07.2010 - Current
- Started and grew a company successfully for 14 years with stores and then e-commerce platform.
- Organization of content creators and models for photoshoots.
- Mentored team members to enhance professional development and accountability in workplace.
- Stock ordering with Australian and suppliers overseas.
- Advertising on Facebook and Instagram.
- Warehouse packing and fulfillment.
- Customer service on all platforms. Facebook, Instagram, email and online messaging.
- Extremely driven and hardworking.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Answered questions about store policies and addressed customer concerns.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained and developed new employees for ease of transition into team.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Created employee schedules to align coverage with forecasted demands.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Manager
Sanity Entertainment
03.1999 - 03.2008
- Managed and motivated employees to be productive and engaged in work.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Onboarded new employees with training and new hire documentation.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Chanel College
Gladstone, QLD2000
Skills
- Strong Multitasking Skills
- Problem-Solving Strengths
- Stock Management
- Hiring Management
- Staff Relations
- Marketing and Advertising
- Staff Recruitment
- Customer Service
- Window Displays
- Profit and Loss
- Supplier Monitoring
- Manage Operations
- Team Meetings
- Inventory Tracking and Management
- Business Growth Initiatives
- Team-Building Exercises
- Merchandising
- Friendly and outgoing
- Cash Handling
- Professional Demeanor
Certification
- Barista Training Full Day Course - 2023
Personal References
Michelle Kellner
0404496048
Sarah Lette
0429892000
Timeline
Director
Divine Avenue
07.2010 - Current
Manager
Sanity Entertainment
03.1999 - 03.2008
High School Diploma -
Chanel College
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