Amber Mitchell
Cornubia, QLD
Summary
Compassionate and dedicated Support Worker with a strong understanding of the NDIS framework and experience in providing both direct care and support coordination. Skilled in building trusting relationships with participants, advocating for their needs, and helping them navigate and access essential services. Known for an empathetic, person-centered approach and a commitment to empowering individuals to achieve their personal goals, increase independence, and enhance quality of life. Proficient in collaborating with stakeholders, maintaining documentation, and delivering consistent, high-quality support in line with individual plans and goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Support Coordinator
Allinto
06.2023 - 03.2025
- Managed high-volume caseloads, ensuring timely responses to emails and effective communication with participants, plan nominee's and Public Guardians.
- Supported participants through plan reviews and changes in circumstances.
- Identified and managed risks, ensuring participant safety and wellbeing.
- Provided crisis support and referrals where necessary.
- Collaborated with stakeholders to provide comprehensive support services for participants.
- Facilitated ongoing communication with stakeholders to ensure seamless support delivery.
- Maintained detailed documentation of participant interactions and progress toward goals.
- Monitored participant progress and regularly reviewed service effectiveness.
- Ensured compliance with guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Conducted thorough assessments to identify participants needs and develop appropriate support interventions to reach NDIS goals.
- Scheduled and actively participated in stakeholder meetings to coordinate and enhance support for participants.
Lifestyle Assistant
AFFORD
04.2021 - 05.2023
- Assisting to perform important daily activities including personal hygiene
- Enhanced the quality of care for clients by providing personalised support and assistance with daily living activities.
- Maintained strict confidentiality standards when handling sensitive client information.
- Transported clients to appointments, shopping venues and entertainment events in the community.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals and manager.
- Provide 1:1 support in response to individual client needs
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Ensure completion of appropriate documentation including incident reports, food diary's, medication books.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care.Relevant information on support provided recorded in client notes and communication book as required.
- Correct filing and archiving of documentation
- Assisted clients to reach individual goals, supporting independent progression and social skills.
- Provided crisis intervention when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
- Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
Laser & Dermal Technician
Laser Clinics
11.2020 - 04.2021
Laser and Dermal Technician
Australian Skin Clinics
05.2020 - 11.2020
Waitperson
Sandstone Point Hotel
04.2018 - 03.2020
Sales assistant
Mainline Menswear
11.2014 - 10.2016
Spa Therapist
Ambassador Hotel
07.2012 - 10.2014
Education
The Advanced Skills Training Academy
Bundall, Gold Coast02.2020
CLBTHRO1 Cosmetic Light Based Therapies - Hair Reduction
DIPLOMA - Beauty Therapy
Yorkshire Coast College
06.2012
GCSE - undefined
Scalby School
07.2010
Skills
- Blue Card
- NDIS Screening Card
- Microsoft Office
- Excel
- Strategic Planning
- Friendly and Outgoing Attitude
- Understanding of NDIS funding
- Multitasking Skills
- Advanced communication skills
- Excellent prioritising skills
- Meticulous attention to detail
- Natural willingness to help
- Able to build good relationships with colleagues and participants
- Helping others
- Effective Time Management
- Emotional support
- Mobility assistance
- PPE usage
- Behavioural management
Certification
- PART (Predict, Asses & Respond to Challenging/Aggressive Behaviour, MTU Training Concepts Pty Ltd
- First Aid and CPR
- PEG Feeding training
- Manual Handling
- Cecostomy Care
- Maintain Infection Prevention for Skin Penetration Treatments, The Advanced Skills Training Academy
- Laser and Intensed Pulsed Light Safety Course, The Advanced Skills Training Academy
Languages
English
Timeline
Support Coordinator
Allinto
06.2023 - 03.2025
Lifestyle Assistant
AFFORD
04.2021 - 05.2023
Laser & Dermal Technician
Laser Clinics
11.2020 - 04.2021
Laser and Dermal Technician
Australian Skin Clinics
05.2020 - 11.2020
Waitperson
Sandstone Point Hotel
04.2018 - 03.2020
Sales assistant
Mainline Menswear
11.2014 - 10.2016
Spa Therapist
Ambassador Hotel
07.2012 - 10.2014
CLBTHRO1 Cosmetic Light Based Therapies - Hair Reduction
DIPLOMA - Beauty Therapy
Yorkshire Coast College
GCSE - undefined
Scalby School
The Advanced Skills Training Academy
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