Amber Montgomery

• Lead and supervise retail catering operations across multiple outlets, ensuring consistent, high-quality

customer service.

• Set performance standards, monitor compliance, and document/report staff performance issues where

required.

• Mentor and integrate new staff, providing training, guidance, and support to build a cohesive, high-performing

team.

• Coordinate service activities, staffing levels, and workflow to meet operational demands.

• Ensure compliance with food safety standards, workplace health and safety, and Department of Health

regulations.

• Manage stock control, supplier liaison, and invoice processing, maintaining accurate financial and

administrative records.

• Investigate and resolve customer complaints, service issues, and staff incidents while promoting continuous

improvement.

• Conduct staff training, oversee mandatory compliance, and support professional development.

• Prepare and reconcile banking, deposits, and supplier invoices in line with Department of Health

requirements.

• Delivered high-quality food and beverage service across patient wards, retail outlets, and staff dining areas.

• Prepared, served, and portioned hot food, beverages, and snacks, including barista-made coffee.

• Ensured compliance with HACCP food safety standards, infection control procedures, and hospital dietary

guidelines.

• Provided customer service to patients, staff, and visitors, assisting with orders and addressing special

requests.

• Maintained stock levels, rotated supplies, and supported inventory management.

• Assisted with tray assembly, meal delivery, and collection of crockery, cutlery, and infectious trays in line with

infection control protocols.

• Acted in multiple relief roles including Cook, Barista, Patient Support, and Team Leader (2 years),

demonstrating versatility and reliability.

• Supported cleaning, sanitation, and equipment maintenance to ensure a safe and hygienic environment.

• Supervised day-to-day café operations, including staff management, rostering, customer service, and stock

control.

• Prepared high-quality espresso coffee with latte art, smoothies, juices, and hot food.

• Managed opening and closing procedures, cash handling, and daily reconciliation.

• Trained and mentored junior staff, maintaining high service standards and a welcoming atmosphere.

• Liaised with the Head Chef regarding menu planning and ingredient availability to ensure smooth service

delivery.

• Built strong customer relationships, responding to feedback and ensuring repeat business.

• Managed weekly farmers markets, coordinating stallholder logistics, site setup, and customer engagement.

• Built and maintained strong relationships with stallholders, ensuring smooth operations and repeat

participation.

• Promoted the market through social media, advertising, and creative initiatives to attract both customers and

new vendors.

• Oversaw setup and pack-down, including tents, power access, signage, and equipment transport.• Liaised with Satterley (market sponsor), customers, and vendors to communicate changes, resolve issues,

and improve service delivery.

• Designed and promoted loyalty card initiatives and eye-catching displays to enhance customer engagement

and drive attendance.

• Oversaw day-to-day operations across restaurant, bar, and bottleshop, ensuring smooth service and

customer satisfaction.

• Managed staff supervision, rostering, daily banking, incident reporting, and function organisation.

• Delivered excellent customer service across restaurant and bar, including coffee and cocktail preparation.

• Supervised stock control, supplier liaison, and inventory checks across multiple outlets.

• Handled conflict resolution, technical support, and compliance with cash handling and promotions.

• Supervised restaurant, bar, kiosk, golf course catering, and function operations as an Approved Manager.

• Delivered high-quality service including table service, coffee and cocktail making, and buffet management.

• Managed cash handling, EFTPOS, daily floats, and reconciliations.

• Trained and supervised staff, ensuring compliance with licensing and workplace health and safety

requirements.

• Coordinated golf course catering services, including stocking, operating, and serving from beverage carts.

• Supervised children’s craft activities ('Kids Kraft'), ensuring safety, engagement, and clear communication

with parents.