Amber Mustafa
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Overview
19
19
years of professional experience
Work History
Office Manager
Perfect Building
08.2014 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed expense reports for staff members/contractors, ensuring accurate documentation of spending for budgeting purposes.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Kept up-to-date on changes in relevant regulations or industry best practices, applying this knowledge appropriately within the scope of bookkeeping responsibilities.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Administration Clerk
PartyLite
08.2012 - 08.2014
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
International Travel Consultant
Escape Travel & Flight Centre
10.2010 - 08.2012
- Day to day I converse with customers to determine destinations, mode of transportation, travel dates, financial considerations and accommodations required
- This includes carefully planning, describing, arranging and selling itinerary of tour packages
- I have had a proven track record within meeting, exceeding and over achieving my sales quota monthly
- I take pride in servicing my clients making sure all needs are met with the highest level of customer service
- I treat every client as an individual by assessing their individual needs and ensuring they receive a personalised service especially with my ever increasing client base.
- Enhanced company reputation by maintaining a high level of professionalism and expertise in international travel planning.
Retail Customer Service Representative - Ladies Wear
Myer Department Store
08.2009 - 10.2010
- Front of house customer service, ensuring the highest level of representation of Myer
- I Received employee of the month within the first month of employment
- Making the highest retail sales results within the store and receiving clients praise and recognition
- I then was promoted to run my own area and team
- I successfully ran Basque ladies wear and lead a team of two staff members
- My dedication and motivation drove my team to exceed targets every month.
Administration
Team Canada Bay
01.2009 - 08.2009
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Filing
- Scheduled and recorded appointments
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Assisted with payroll
- General office/admin duties
- Banking.
Executive Secretary
Network Nutrition
07.2007 - 08.2008
- Copy writing for web, newsletter, and promotional material
- External communication via email, direct mail, newsletter and online initiatives
- Daily maintenance of the company website
- Manage all website content
- Measure and report on online activity
- Select and supervise external suppliers
- Internal communication for offices in Australia and New Zealand
- Execute activities
- Talk with business partners and clients over the phone
- Provide excellent personal assistance to the company Director
- Organise the Director's diary including travel arrangements
- Organise, chair and minute staff meetings
- Prepare and write business reports for board meetings
- Demonstrate a high degree of organisation, confidentiality and eye for detail
- Provide extensive administrative support to all staff members
- Work extensively with Microsoft Office suite including excel, word, outlook, publisher, etc.
Receptionist/ Administration
H&R Block
01.2005 - 01.2007
- Acted as the face of the company, liaising extensively with customers
- Determined clients' needs
- Filing
- Scheduled and recorded appointments
- Assisted with payroll
- Managed bad debt accounts (Debt collectors)
- Attended switchboard for 34 H&R block office phone accounts
- Screened incoming emails for 34 offices
- General office/admin duties
- Supply orders
- Banking
- Relief mailroom attendant
- Provided administration support to many different departments
- Organised Tax Training school preparations.
Education
Skills
- Global destinations
- Travel insurance
- Travel research
- Geography expertise
- Cultural Sensitivity
- Itineraries
- Overseas tours
- Hotel Accommodations
- Excellent customer service
- Outstanding salesmanship
- Group travel coordination
- Destination knowledge
- Itinerary Creation
References
References are available on request.
Timeline
Office Manager
Perfect Building
08.2014 - Current
Administration Clerk
PartyLite
08.2012 - 08.2014
International Travel Consultant
Escape Travel & Flight Centre
10.2010 - 08.2012
Retail Customer Service Representative - Ladies Wear
Myer Department Store
08.2009 - 10.2010
Administration
Team Canada Bay
01.2009 - 08.2009
Executive Secretary
Network Nutrition
07.2007 - 08.2008
Receptionist/ Administration
H&R Block
01.2005 - 01.2007
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