Summary
Overview
Work History
Education
Skills
Timeline
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Amber Nason

Melton West,VIC

Summary

An experienced hospitality manager with an aptitude for customer service, building lasting working relationships and staff success. Quick to adapt to new situations, pick up new skills and with a mindset to achieve, proven to be effective in any role taken on.

Overview

7
7
years of professional experience

Work History

Front of House Supervisor

Noodies on the Beach
08.2024 - 11.2024
  • Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team.
  • Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
  • Collaborated with other bartenders to create a cohesive team environment and streamline operations for peak hours.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.

Barista

The Coffee Cart
08.2024 - 11.2024
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Cafe Manager

Bear and Luca / Tasting Co
04.2024 - 08.2024
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Introduced new menu items to add variety and selections and meet customer preferences.

Bar Attendant /Bistro Server

White Bull Tavern
04.2024 - 08.2024
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Checked ID cards and verified bar guests were of legal age.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.

Customer Service Officer

MEGT
02.2022 - 04.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Completed data entry to record call notes, suggestions and questions.
  • Assisted call-in customers with questions and orders.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.

Cafe Manager

Blax Coffee
01.2018 - 01.2022


  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • latte art and barista skills

Apprentice Florist

Thistles Florist
07.2020 - 10.2021
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.

Education

Year 12 VCE -

Melton Secondary College
12.2019

Skills

  • Food safety compliance
  • Staff motivation
  • Upselling strategies
  • Customer feedback analysis
  • Critical thinking

Timeline

Front of House Supervisor

Noodies on the Beach
08.2024 - 11.2024

Barista

The Coffee Cart
08.2024 - 11.2024

Cafe Manager

Bear and Luca / Tasting Co
04.2024 - 08.2024

Bar Attendant /Bistro Server

White Bull Tavern
04.2024 - 08.2024

Customer Service Officer

MEGT
02.2022 - 04.2024

Apprentice Florist

Thistles Florist
07.2020 - 10.2021

Cafe Manager

Blax Coffee
01.2018 - 01.2022

Year 12 VCE -

Melton Secondary College

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Amber Nason