Amber Nguyen
Summary
Strategic Operations Leader & Bachelor of Commerce (Management) graduate with extensive experience in multi-site business management. Proven track record in directing large-scale team operations, optimizing supply chains through vendor negotiation, and serving as a key deputy to executive leadership. Combines operational expertise with technical proficiency in Residential Finance and Brokering.
Overview
5
5
years of professional experience
Work History
Finance & Brokering Apprentice
Best Loan Plus
Lansvale, NSW
09.2025 - 02.2026
- Managed the complete submission workflow for multiple residential home loan applications, ensuring compliance and efficiency.
- Assisted clients in completing loan applications, ensuring accuracy and compliance with regulations.
- Managed sensitive financial documentation and performed data entry for bank credit assessments.
- Coordinated with bank credit teams and clients to ensure smooth loan processing.
- Coordinated documentation processes, streamlining workflows for faster loan approvals.
Operations Manager
Sushiya MD Pty Ltd
Wetherill Park, NSW
08.2023 - 08.2025
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Multi-Site Oversight: Directed operations for 3 franchise locations, ensuring consistent brand standards and high-volume efficiency.
- Managed recruitment, training, and performance reviews for a diverse team of 30+ staff.
- Negotiated with external suppliers to maintain high product quality while reducing COGS.
- Worked directly under the Founder/CEO to execute business growth and operational pivots.
Team Leader
Sushiya MD Pty Ltd
Wetherill Park, NSW
12.2020 - 07.2023
- Led team in daily operations, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored new staff on operational procedures and quality standards.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Coordinated inventory management, optimizing stock levels to prevent shortages or excesses.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Bachelor's Degree - Commerce
Macquarie University
Sydney, NSW02-2024
High School Certificate -
Cabramatta High School
Cabramatta, NSW11-2020
Skills
- Strategic issue analysis
- Teamwork and collaboration
- Attention to detail
- Work site organization
- Relationship building
- Logging paperwork
- Quality inspections
- Time management
- Safety awareness
Accomplishments
- Financial Impact: Negotiated with primary seafood and produce vendors to optimize supply chain costs, achieving an estimated 15% reduction in COGS while maintaining 100% premium product quality.
- Scale & Leadership: Directed daily operations for 3 high-volume locations, managing a diverse workforce of 30+ staff and reducing employee turnover by 40% through a new standardized onboarding system.
- Efficiency: Developed Excel-based inventory tracking protocols that decreased food waste by 12% and improved stock-take accuracy across all sites.
- Executive Support: Served as the primary deputy to the Executive Director, executing operational pivots that contributed to a 10% increase in month-on-month revenue during peak service periods.
- Finance Precision: Maintained 100% accuracy in sensitive financial data entry for high-stakes residential loan submissions, supporting the successful approval of 4 major home loan applications.
Languages
English
Professional Working
Chinese
Elementary
Vietnamese
Native or Bilingual
Timeline
Finance & Brokering Apprentice
Best Loan Plus
09.2025 - 02.2026
Operations Manager
Sushiya MD Pty Ltd
08.2023 - 08.2025
Team Leader
Sushiya MD Pty Ltd
12.2020 - 07.2023
Bachelor's Degree - Commerce
Macquarie University
High School Certificate -
Cabramatta High School