Amber Nichols
Palm Beach,Qld
Summary
Skilled retail sales professional with 10 years of experience in retail environments. Gifted at processing transactions, handling cash, using registers and arranging merchandise. Skillfully maintain high level of customer satisfaction by handling customer requests, needs and problems effectively.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Uniform Shop Assistant/ Retail Customer Service
St Andrew’s Lutheran College Tallebudgera
Tallebudgera, QLD
09.2019 - Current
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Collaborated with team members to achieve overall store goals and objectives.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Helped managers with daily checklists and last-minute requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Conducted regular inventory audits, identifying discrepancies and maintaining accurate stock levels.
- Participated in store meetings to discuss performance metrics, sales goals, and improvement strategies.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Tugun Rugby League Juniors Secretary/Volunteer
Tugun Rugby League Juniors
Tugun, QLD
01.2005 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Volunteered to help with special projects of varying degrees of complexity.
Retail Sales Assistant
Price Attack
Broadbeach , Queensland
07.2003 - 08.2008
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Kept on top of changes to store products and promotions to maintain strong sales.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Assisted customers by answering questions and fulfilling requests.
- Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Composed store budget by analyzing sales data, including profit and loss statements.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
Education
Diploma in Beauty Therapy - Beauty Therapy
Gold Coast Training Academy for Beauty Therapy
Burleigh Heads, Queensland1999
Skills
Exceptional Customer Service
- Merchandising expertise
- Point of sale knowledge
- Product and service sales
- Communication skills
- Payment processing
- Cash handling
- Cash register operation
- Store opening and closing
- Customer-oriented
- Merchandising
- Retail sales
- People-oriented
- Personable
- Customer service-oriented
- Motivated team member
Accomplishments
Volunteer of the year Tugun Juniors Rugby League Club
Manager of the Year
Certification
First Aid Certificate
Blue Card
Timeline
Uniform Shop Assistant/ Retail Customer Service
St Andrew’s Lutheran College Tallebudgera
09.2019 - Current
Tugun Rugby League Juniors Secretary/Volunteer
Tugun Rugby League Juniors
01.2005 - Current
Retail Sales Assistant
Price Attack
07.2003 - 08.2008
Diploma in Beauty Therapy - Beauty Therapy
Gold Coast Training Academy for Beauty Therapy