Amber Palmer

• As a Manager, I:

- Led and developed the store team through motivating and hands on management and coaching - Ensured all business opportunities were enhanced through efficient sales floor leadership - Was directly accountable for the development of the business and supervised store operations and budget. - After recruiting and building highly engaged teams, provided regular feedback on their personal growth - Increased Sales Performance through the analysis of business trends and development of action plans

• As Visual Merchandiser, I:

- Promoted brand image while supporting product sales and profit - Reviewed sales to maximise selling potentials through assortment of product and provision of targets - Worked closely alongside store teams to ensure that visual merchandising was correctly implemented and maintained - Tracked and shared the effectiveness of creative campaigns - Helped organise product shoots and client events - Created boards and communication materials - Ordered materials for visual merchandising elements

• As a Client Advisor, I:

- Delivered an uncompromising and exceptional luxurious experience, while maintaining efficiency - Listened and understood client needs; providing customised service - Established and cultivated meaningful relationships and loyalty with clients, assuring satisfaction - Demonstrated excellent product knowledge - Embodied values of the House in terms of presentation and sophistication of language - Support colleagues in the running of the boutique, including contributing to the KPIs achievement