Amber Ann Phimmasone
Camira,QLD
Summary
I graduated in 2019. I have been in the hospitality industry for a couple of years throughout high school through my family business. I have also been apart of a few different industries previously like; beauty, retail and sales, which is absolutely enjoyed. I am a very out going person who loves to create that positive relationship with all customers day in and out. Always taking pride and setting my standards to a high level possible in a workplace. I believe getting out of my comfort zone is an important role as it guides myself to learn and develop the qualities that are needed for the company to become a successful employee.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Consultant
Betts Group
Indooroopilly, Qld
09.2021 - Current
- Serve customers and sell merchandise ensuring best practice is used constantly
- Working under the direction of the store management team to maintain exceptional standards of merchandising throughout the store in line with Betts merchandising standards
- General housekeeping duties to include cleaning
- Attend daily focus meetings and weekly sales meetings as required
- Processing of deliveries and storage of stock as appropriate
- Attendance at training sessions and other such requirements
- Look after own health & safety & that of others in the workplace
- Adherence to any/ all OHS initiative or procedure introduced to the workplace
- Any other reasonable duties as required by the line manager
- Higher duties as required by the line manager
- Responded to telephone and in-person requests for information.
- Maximized customer retention by resolving issues quickly.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained organized, presentable merchandise to drive continuous sales.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Understanding and ability to use E.P.OS systems
Public Relations Representative
Gotcha! The Kids Photographers
Brisbane, QLD
06.2021 - 08.2021
- Developed innovative marketing and PR strategies.
- Understanding the importance of studio flow
- Providing customer details at the desk after successful approach
- One on one / group approaching include sales
- In the public eye includes travelling to different shopping centre every 2 weeks around Queensland
- Exceptional customer service
- Interacting with families including newborns - 12 years
- Developing customer relationship on the spot
Childcare Assistant
MotherDuck Childcare Centre
Gaythorne, QLD
03.2021 - 05.2021
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Administered medication and minor first aid to sick and injured students.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted language development skills through reading and storytelling.
- Assist with housekeeping duties include cleaning
- Assisting with children meals including breakfast & lunch
- Assisting with 2 hourly rotation on nappy changing
- Providing general care for the children
Beauty Therapist
Wax Me Now
Chermside, QLD
12.2020 - 03.2021
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Educated clients on care processes and advised on further care and products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- General housekeeping duties includes cleaning
- Services includes tinting & waxing & intimate waxing (brazilians)
Customer Assistant
Dan Murphys - Part Of The Woolworths Group
Rockhampton, QLD
08.2020 - 12.2020
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- ID checking
- Wine & liquor & spirit tastings
- Organizing stock & deliveries
- Assisting with store managers
Beauty Therapist
RNA Hair & The Wax Shack
Rockhampton, QLD
11.2019 - 06.2020
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Recorded notes for future reference about customer preferences and services delivered.
- Designed skin, body, and hair care packages for individual clients.
- Educated clients on care processes and advised on further care and products.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Services include waxing & tinting
- General housekeeping duties includes cleaning
Waitress
Thai Taste Restaurant
Rockhampton, QLD
01.2015 - 11.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Assistance in the kitchen when needed
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
Education
Queensland Certificate of Education -
The Rockhampton Grammar School
2019
Skills
- Demonstrations
- Product and service knowledge
- Problem Solving
- Time management
- Sales and marketing
- B2B sales
- Systems and software programs
- Product promotions
- Willingness to learn
- Punctual
- Exceptional customer service
- Time management
Certification
Certificate III in Beauty Services
Working With Children Check (WWCC/ Bluecard)
Responsible Service of Alcohol (RSA)
Certificate I in Information , Digital, Media and Technology
Hobbies
I enjoy watching sports like footy, listening to music, cooking, going to gym in my spare time, shopping.
Timeline
Sales Consultant
Betts Group
09.2021 - Current
Public Relations Representative
Gotcha! The Kids Photographers
06.2021 - 08.2021
Childcare Assistant
MotherDuck Childcare Centre
03.2021 - 05.2021
Beauty Therapist
Wax Me Now
12.2020 - 03.2021
Customer Assistant
Dan Murphys - Part Of The Woolworths Group
08.2020 - 12.2020
Beauty Therapist
RNA Hair & The Wax Shack
11.2019 - 06.2020
Waitress
Thai Taste Restaurant
01.2015 - 11.2019
Queensland Certificate of Education -
The Rockhampton Grammar School