Amber Quintal
Wollongong,NSW
Summary
Dynamic leader and skilled communicator, adept in team leadership and inventory management. At Joanne Grace School of Dance, enhanced office efficiency and fostered a supportive learning environment, significantly contributing to program development and student enrollment. Demonstrates exceptional multitasking abilities and a commitment to health and safety compliance, ensuring high levels of customer and student satisfaction. Experienced with teaching range of dance styles and techniques to various age groups. Utilises creative lesson planning to ensure student progression and engagement. Track record of fostering inclusive and motivating atmosphere. Reliable, adaptable, and skilled in handling fast-paced environments while maintaining high standards. Strong communication and problem-solving abilities ensure effective support to both customers and team members.
Overview
6
6
years of professional experience
Work History
Administrator
Joanne Grace School of Dance
01.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to addressing specific needs.
- Organised workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Expedited daily office responsibilities such as mail distribution, reminder message distribution, document scanning, and photocopying for overall efficiency within the studio.
- Delegated tasks to administrative support staff to organise and improve office efficiency.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed inventory and merchandise stock levels, ensuring adequate supplies were available while minimising waste and unnecessary spending.
- Enhanced reception and studio areas cleanliness by performing thorough daily cleaning tasks, including sweeping, vacuuming, and dish washing.
- Handled equipment, chemicals, and materials properly and with caution.
Dance Instructor
Joanne Grace School of Dance
01.2022 - Current
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to students.
- Utilised different styles of teaching to accommodate students of all capabilities.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and stretch techniques.
- Assisted studio owners in boosting class enrollment through effective trial classes and promotional efforts.
- Established strong rapport among peers by actively participating in staff meetings and contributing valuable insights towards program development.
- Maintained open communication channels with parents, providing regular updates on their child''s progress and addressing any concerns promptly.
Retail Worker
Cotton On Kids
09.2018 - 05.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organised sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Education - Primary Education
University of Wollongong
Wollongong, NSW11-2025
High School
St Mary's Star of The Sea College
Wollongong, NSW12-2021
Skills
- Team Leadership
- Inventory Management
- Classroom leadership
- Multitasking
- Team building
- Problem-solving aptitude
Timeline
Administrator
Joanne Grace School of Dance
01.2022 - Current
Dance Instructor
Joanne Grace School of Dance
01.2022 - Current
Retail Worker
Cotton On Kids
09.2018 - 05.2023
Bachelor of Education - Primary Education
University of Wollongong
High School
St Mary's Star of The Sea College
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