Amber Randall
Harrington Park,NSW
Summary
Hard working, responsible and dedicated Office Administration team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, prioritise tasks and deliver great customer service. Seeking to secure a position that is full-filling, rewarding and has opportunities for personal and professional growth.
Overview
15
15
years of professional experience
Work History
Customer Service Assistant
HOUSE, MyHouse, HOUSE Bed & Bath
10.2021 - Current
- Customer Service across whole brand (casual position)
- Working together to meet daily, weekly and monthly budgets.
- Built strong relationships with customers, managers and colleagues by providing friendly and personable service.
- Utilized problem-solving skills to address customer queries and complaints.
- Detailed knowledge of products to help customer choose most suitable option.
- Ability to multi-task and meet promotional deadlines.
- Visual merchandising using initiative and head office guidelines.
Administration Assistant
BEST Training
02.2023 - 08.2023
- Administration support to small RTO (Vocational Education)
- Reception duties, answering phone, emails and walk in clients.
- Following through with students enrolment in-line with industry regulations.
- Data compliance, and attention to detail.
- Liaising with students parent on attendance and expectations.
- Maintained student database and integrity of student details.
- Composed meeting minutes and agendas.
- Ability to work autonomously, and with in team to reach mutual outcome.
- Supported owner in business and personal matters.
- Learn new industry exclusive platforms.
- Liaise with trainers in supporting students.
Customer Service - Guest Services
Lendlease
08.2022 - 06.2023
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Escalation of complaints when required.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments, processing gift cards, EOD closure and opening procedures.
- Set and managed policies for concierge services and guest relations.
- Managed time critical situations, while liaising with multiple departments.
- Managed customer parking enquires, and complaints.
Administrative Assistant
Matjestic Kitchens
02.2020 - 10.2021
- Administration support to owners.
- Answering phone enquires and emails.
- Working with clients to help visualise their dream kitchens.
- Managing customer payments. Ensuring they were received on time, keeping open communications and expectations on what was needed from the customer to the business.
- Supporting other staff members to meet deadline.
- Managing timesheets, owners schedule and booking appointments.
- Developed strategies to streamline and improve office procedures and keep clear records.
Coach/ Customer Service/Online Support Representative
WW (Weight Watchers AUNZ)
01.2014 - 05.2020
- Researched and identified solutions to technical problems with WW app.
- Responded to customer inquiries and provided technical assistance over phone, in person and over Live Chat platform.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions. Escalating when necessary.
- Supported members with the WW Program
- Responded to and answered account enquires from billing to cancellations.
- Selling branded products to support customers with program.
- Use of Google sheets, Excel, Calendar and Gmail.
Store Manager
Bed Bath N' Table
02.2009 - 12.2011
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Motivation of team members towards daily budgets and tasks.
- Building relationships with customers and ensuring repeat business.
- Visual merchandising of store, and following visual guides.
- Management of rosters, budgets, and KPI's.
- Traveled to various stores to support fellow managers in opening of stores, stock takes and promotional support.
- Reporting to Regional Managers on day to day activity, sales and merchandising.
Education
Business Administration
BEST Training - RTO
Bankstown, NSWHigher School Certificate -
Blaxland High School
Blaxland, NSWSkills
- Administrative and Office Support
- Microsoft Office
- MYOB and Xero
- Customer Service
- Working autonomously and in team
- Strong computer literacy skills
Timeline
Administration Assistant
BEST Training
02.2023 - 08.2023
Customer Service - Guest Services
Lendlease
08.2022 - 06.2023
Customer Service Assistant
HOUSE, MyHouse, HOUSE Bed & Bath
10.2021 - Current
Administrative Assistant
Matjestic Kitchens
02.2020 - 10.2021
Coach/ Customer Service/Online Support Representative
WW (Weight Watchers AUNZ)
01.2014 - 05.2020
Store Manager
Bed Bath N' Table
02.2009 - 12.2011
Business Administration
BEST Training - RTO
Higher School Certificate -
Blaxland High School
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