Summary
Overview
Work History
Education
Skills
Date of Birth
References
Timeline
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Amber Rochester

BATHURST,NSW

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

4
4
years of professional experience

Work History

Team Member

KFC
BATHURST
05.2024 - 12.2024
  • Boosted customer satisfaction levels by going extra mile to personalise service for each customer.
  • Ensured compliance with all safety regulations within the store environment.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
  • Greeted customers promptly and responded to questions.
  • Kept check-out areas clean, organised and well-stocked to maintain attractive store.
  • Collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Performed other duties as assigned by management.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Worked closely with front-end staff to assist customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer questions and provided store information.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed customer payments quickly and returned exact change and receipts.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Maintained work area and kept cash drawer organized.
  • Processed credit card and cash ensuring all transactions were accurate.
  • Followed health and safety standards outlines in company policies.
  • Followed cleanliness and grooming standards outlined by company policy.

Team Member

Bathurst Blazing Firewood
BATHURST, NSW
07.2020 - 10.2024
  • Splitting, loading and delivering firewood.
  • Handling money.
  • Dealing with customers.
  • Maintaining and cleaning equipment.

Education

High School

Denison College, Kelso High Campus
Kelso, NSW
12-2028

Skills

  • Attention to detail
  • Cleaning
  • Complaint resolution
  • Teamwork and collaboration
  • Product knowledge
  • Quality assurance
  • Following instructions
  • Quality inspections
  • Upselling techniques
  • Creativity and innovation
  • Customer service
  • Problem-solving
  • Collaboration and teamwork
  • Dependability and reliability
  • Organizing work stations
  • Positive attitude
  • Complex Problem-solving
  • Order preparation
  • Adaptability and flexibility
  • Conflict resolution
  • Safety
  • Flexible schedule
  • Clear communication
  • Team building
  • Heavy lifting
  • Professionalism and courtesy

Date of Birth

  • February 26th, 2010

References

Kerry Donovan

  • Consultant
  • kerry.donovan7@icloud.com
  • 0467 427 886

Bridie Tobin

  • Mcdonalds Crew Member
  • bridietobin28@gmail.com
  • 0487 457 236

Cathryn Dudman 

  • The Agency
  • Cathryndudman@theagency.com.au
  • 0451 893 663

Timeline

Team Member

KFC
05.2024 - 12.2024

Team Member

Bathurst Blazing Firewood
07.2020 - 10.2024

High School

Denison College, Kelso High Campus

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Amber Rochester