Amber Rofe

• Worked with different teams to create membership strategies enhancing engagement levels.
• Streamlined membership renewal process for increased efficiency and retention rates.
• Maintained accurate member records, ensuring timely communication and data-driven decision making.
• Assisted in developing training materials for staff on best practices related to member services delivery, enhancing team performance overall.
• Implemented new database system for more effective tracking of member information and preferences.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Managed timely and effective replacement of damaged or missing products.
• Sought ways to improve processes and services provided.

• Maintained clean, organized kitchen to maximize efficiency and food safety.
• Washed dishes and sanitized prep area at end of each shift.
• Stored, labeled, and replenished supplies in compliance with food safety regulations.
• Decorated baked goods and designed visually appealing displays of finished products.

• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Assisted clients with personal fitness goals through realistic objectives.

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Move between stores undergoing complete renovations. Collaborate with construction teams while adhering to a planogram to assemble shelves and position products as specified.

• Enhanced customer satisfaction by providing exceptional service and product recommendations.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Delivered exemplary customer service to guests, even in peak business periods to promote retention.
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.

• Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
• Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.
• Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among dental team members.
• Coordinated insurance billing processes smoothly, resolving any discrepancies promptly for hassle-free payment experiences for patients.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing, and filing documents.

• Enhanced customer satisfaction by providing exceptional service and product recommendations.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Delivered exemplary customer service to guests, even in peak business periods to promote retention.
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.