Amber-Rose Jennings
Brisbane,QLD
Summary
Experienced Store Support Associate with relevant background in retail and customer service. Strengths include inventory management, customer relations, and team collaboration. Proven ability to improve store operations efficiency and contribute positively to sales goals. Demonstrated record of fostering a positive shopping environment through high-quality customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
BNE airport
Brisbane, QLD
07.2021 - 03.2022
- Poured wine, beer and cocktails for patrons.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Balanced daily registers and generated sales reports for management.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Greeted frequent visitors by name and explained new promotions.
Cashier
KaiserCraft
Brisbane, QLD
12.2020 - 06.2021
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Adhered to social distancing protocols and wore mask or face shield.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
AIN- Aged Care Worker
Regis
Brisbane, QLD
03.2019 - 12.2020
- Provided companionship and emotional support to elderly clients.
- Assisted clients with maintaining good personal hygiene.
- Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
- Monitored health and well-being of clients and reported significant health changes.
Manager
KFC
Brisbane, QLD
02.2015 - 03.2019
- Coached, mentored and trained team members in order to improve their job performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
AIN - AGED CARE PROVIDER
TAFE QLD
QLD07-2017
Skills
- Safe service compliance
- Basic accounting
- Bar restocking
- Mixology
- Health codes compliance
- Patience and tolerance
- Customer service expertise
- Clear and effective communication
- Sales expertise
- Cash register operation
- Outgoing personality
- Strong multitasking
- Customer service
- Salesmanship
Stay at home mother
- I am a mother of a beautiful two year old girl which is why i have been out of work and am extremely eager to jump back into the work field. I am a fast learner always wanting to pick up and master knew things and i become very passionate in the work place.
Certification
- AIN
- Cert 3 in Business
- First AID
Timeline
Bartender
BNE airport
07.2021 - 03.2022
Cashier
KaiserCraft
12.2020 - 06.2021
AIN- Aged Care Worker
Regis
03.2019 - 12.2020
Manager
KFC
02.2015 - 03.2019
- AIN
- Cert 3 in Business
- First AID
AIN - AGED CARE PROVIDER
TAFE QLD
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