Amber Russell
Melbourne
Summary
Dynamic professional with a strong background in guest relations and complaint handling. Known for exceptional communication and problem-solving skills, dedicated to creating engaging experiences and ensuring high standards of service.
Dedicated professional with strong communication skills and a focus on guest relations. Known for resolving customer issues swiftly, enhancing satisfaction, and creating engaging experiences in dynamic environments.
Overview
7
7
years of professional experience
Work History
Arcade Attdendant/Guest Services Staff Member
Kingpin Crown
Melbourne, VIC
01.2024 - 09.2025
- Operated various arcade machines, ensuring optimal functionality and customer satisfaction.
- Assisted customers in game selection, enhancing their overall experience and engagement.
- Conducted routine maintenance on machines to prevent downtime and improve performance.
- Provided technical support for arcade equipment, resolving issues quickly to minimize disruptions.
- Trained new staff on operational procedures and customer service best practices.
- Conduct and oversee laser tag safety briefings and games, including birthday parties for children aged 5 and up, prioritising safety and creating an engaging, fun environment.
Games Operator
Saboteurs
Melbourne, VIC
04.2023 - 12.2023
- Facilitated seamless communication with customers, addressing inquiries, managing expectations, and resolving issues to ensure a high level of satisfaction.
- Created an engaging and dynamic atmosphere for diverse groups, from children to adults, ensuring that every player had an enjoyable and memorable experience.
- Operated and monitored computer systems to ensure smooth game play, swiftly troubleshooting technical issues to minimise downtime and enhance user experience.
- Maintained high standards of equipment cleanliness, safety, and functionality by regularly washing, assembling, and inspecting game equipment.
- Managed scheduling and rosters to ensure optimal team coverage and smooth operations, contributing to consistent performance and team cohesion.
- Enforced workplace health and safety regulations, ensuring all safety protocols were met, minimising risks, and promoting a safe environment for both staff and players.
Professional Fundraiser
Surge Direct
Richmond, VIC
05.2021 - 04.2023
- Led face-to-face sales campaigns for non-profit charities at high-profile events, effectively engaging with potential donors and conveying the mission and impact of each organisation.
- Demonstrated exceptional communication, negotiation, and problem-solving skills, securing donations and building lasting relationships with supporters.
- Consistently met and exceeded fundraising targets, contributing to the growth of charitable programs and expanding the donor base.
- Actively contributed to team development by fostering a collaborative and positive environment, participating in regular team-building initiatives to strengthen morale and performance.
- Traveled across QLD/NSW to expand market reach, successfully raising awareness and increasing fundraising opportunities in new regions.
Traffic Controller
Splendour In The Grass
North Byron Parklands, NSW
07.2022 - 07.2022
- Managed vehicle flow through border security in a high-pressure, fast-paced environment, ensuring timely and smooth entry for festival attendees.
- Collaborated with security and event staff to maintain order and minimize delays, while adhering to strict safety and security protocols.
- Quickly adapted to shifting traffic patterns and resolved any issues or bottlenecks, ensuring minimal disruption to event proceedings.
- Demonstrated excellent communication and problem-solving skills, providing clear directions to drivers and assisting with any concerns during the event.
Customer Service Team Member
KFC
Murwillumbah, NSW
09.2018 - 08.2020
- Delivered exceptional customer service, efficiently processing orders and addressing customer queries in a high-traffic, fast-food environment.
- Operated the cash register and EFTPOS system with precision, ensuring accurate transactions and maintaining a smooth, quick service flow.
- Upheld strict food hygiene and safety standards, ensuring compliance with all health and safety regulations to provide a safe dining experience for customers.
- Worked collaboratively with team members to prepare and serve food in a timely manner, ensuring customer orders were fulfilled quickly and accurately.
- Demonstrated strong communication skills, handling customer concerns and feedback with professionalism, ensuring customer satisfaction.
Education
High School Diploma -
Murwillumbah High School
Murwillumbah, NSW2020
Skills
- Strong empathy
- Exceptional communication
- Guest relations
- Complaint handling
- Customer service
- Problem-solving skills
Timeline
Arcade Attdendant/Guest Services Staff Member
Kingpin Crown
01.2024 - 09.2025
Games Operator
Saboteurs
04.2023 - 12.2023
Traffic Controller
Splendour In The Grass
07.2022 - 07.2022
Professional Fundraiser
Surge Direct
05.2021 - 04.2023
Customer Service Team Member
KFC
09.2018 - 08.2020
High School Diploma -
Murwillumbah High School