Amber Saward
Toowoomba,QLD
Summary
Dynamic customer service professional with extensive experience at Woolworths, excelling in complaint handling and order processing. Proven ability to enhance customer satisfaction through active listening and critical thinking. Adept at maintaining service standards and ensuring efficient stock management, contributing to a seamless shopping experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Woolworths
08.2023 - 11.2024
Stock replenishment.
Online orders.
Dispatch orders.
Stock ordering.
Customer service.
Sales Assistant
Sig Signs
03.2023 - 08.2023
Cleaning
Paperwork and administrative duties.
Personal assistant.
Reception duties.
Stock ordering.
Sorting and delivering mail as required.
Customer Service
KFC
06.2019 - 03.2020
Food preparation.
Health and safety practices.
Cash handling/EFTPOS.
Customer service.
Opening and closing store.
Education
Parklands High School
Upper Burnie Tasmania 12.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Complaint handling
- Payment processing
- Order processing
- Documentation
- Prioritization
- Service standard compliance
- Delivery scheduling
Timeline
Customer Service Representative
Woolworths
08.2023 - 11.2024
Sales Assistant
Sig Signs
03.2023 - 08.2023
Customer Service
KFC
06.2019 - 03.2020
Parklands High School
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